Bethany Addy
Phoenix,AZ
Summary
Experienced outdoor guide with extensive expertise in leading backpacking excursions. Skilled in wilderness navigation, safety protocols, and resource management. Known for fostering teamwork and adapting to dynamic environments. Consistently achieves exceptional results by prioritizing group cohesion and maintaining effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multi-Day Backpacking Guide
REI & Arizona Outback Adventures
01.2017 - Current
- Taught interpretation of flora, fauna, history, geology, & geography of areas visited and motivated guests to explore new areas and learn about them
- Executed trips with over 5,000 guests on multi-day trips in remote wilderness locations
- Communicated with guests as well as the management team to facilitate a safe and enjoyable adventure for all participants
- Maintained high levels of customer retention by fostering strong relationships with clients and addressing concerns promptly.
- Achieved high levels of physical fitness for guiding groups through extended backcountry expeditions with minimal rest days between trips.
- Provided first aid assistance when necessary to mitigate injuries or illnesses among clients while on the trail.
- Managed time effectively to ensure punctual departures from campsites each day without compromising the overall experience quality.
- Adapted plans quickly in response to changing weather conditions or unforeseen circumstances to ensure client safety at all times.
- Collaborated closely with fellow guides to share insights on best practices and learn from each other''s experiences.
Utility Staff
Xanterra, Phantom Ranch, Grand Canyon
01.2021 - 01.2022
- Hiked in and out of the Grand Canyon with guests of varying skill level ensuring everyone was motivated and safe throughout their adventure
- Boosted customer satisfaction, providing timely and efficient support during service interruptions.
- Supported emergency response efforts, effectively managing urgent situations to minimize disruptions.
Barista Shift Leader
Andies Coffee Shop
01.2015 - 01.2017
- Provided superb customer service to ensure orders were fulfilled accurately and efficiently
- Managed the business alone including opening and closing procedures
Education
Bachelor of Arts - Family Studies
Arizona Christian University
Phoenix, AZ05-2016
Skills
- Hazard Assessment
- Problem-Solving
- Multitasking
- Excellent Communication
- Team Collaboration
- Organizational Skills
Accomplishments
- Achieved REI Guide of the year 2023 through exceeding values of company and providing exceptional customer service.
Certification
- Wilderness First Responder NOLS 2017 March
- Wilderness First Responder Re-Cert NOLS 2019 March
- Wilderness First Responder Re-Cert NOLS 2021 March
- Wilderness First Responder Re-Cert NOLS 2023 March
Timeline
Utility Staff
Xanterra, Phantom Ranch, Grand Canyon
01.2021 - 01.2022
Multi-Day Backpacking Guide
REI & Arizona Outback Adventures
01.2017 - Current
Barista Shift Leader
Andies Coffee Shop
01.2015 - 01.2017
- Wilderness First Responder NOLS 2017 March
- Wilderness First Responder Re-Cert NOLS 2019 March
- Wilderness First Responder Re-Cert NOLS 2021 March
- Wilderness First Responder Re-Cert NOLS 2023 March
Bachelor of Arts - Family Studies
Arizona Christian University
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