Bethany Bailey
Orlando
Summary
Over 6 years of Walt Disney World experience with extensive knowledge of the property and resources. Dedicated and dependable Security professional with progressive experience in emergency communications, incident response, and guest safety within a high-volume, 24/7 environment. Proven ability to communicate effectively with internal and external partners, exercise sound judgment under pressure, and uphold the highest standards of professionalism. Strong background in safety operations, documentation, and customer service. Committed to protecting guests, cast members, and property while delivering compassionate, reliable service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Specialist
Walt Disney Company
05.2024 - Current
- Dispatch security units across property, prioritizing emergency, disturbance, and safety-related calls.
- Communicate with internal partners and external agencies, including District Fire Department and Orange County Sheriff’s Office.
- Monitor security and fire alarm systems and coordinate emergency responses when required.
- Maintain accurate, detailed computer-based incident reports.
- Support real-time decision-making during critical incidents and conducted risk assessments to identify vulnerabilities and improve incident response strategies.
Security Hostess
Walt Disney Company
08.2023 - 05.2024
- Observed, reported, and documented incidents using computer-based reports.
- Conducted visual inspections of buildings, vehicles, bags, crowds, and personnel.
- Monitored radio traffic and responded to safety concerns.
- Assisted with medical incidents and emergency responses.
- Promoted safety and positive guest interactions.
Resort Lifeguard
Walt Disney Company
03.2021 - 08.2023
- Monitored Resort pools and aquatic areas to ensure guest safety.
- Performed water rescues and emergency interventions.
- Maintained CPR, First Aid, and spinal rescue certifications.
- Managed pool equipment and chemical levels for safe operations.
- Ensured cleanliness and compliance with safety standards.
Be Our Guest Hostess
Walt Disney Company
11.2019 - 03.2021
- Managed reservation systems, optimizing table turnover and guest flow during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Merchandise Hostess
Disney College Program | Walt Disney Company
11.2019 - 03.2021
- Enhanced guest experiences by providing exceptional merchandise assistance and product knowledge.
- Supported store operations by accurately processing transactions, handling cash registers, and managing returns or exchanges as needed.
- Used company programs that included Point-of-Sales, Smart Stockroom, A La Carte, and Microsoft programs.
- Managed time effectively in fast-paced retail environments, balancing multiple tasks simultaneously while remaining focused on key priorities.
Worship and Production Leader
Church by the Glades
Coral Springs, FL
01.2016 - 12.2018
- Led production teams to ensure timely execution of services and events.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Collaborated with other departments to optimize production workflows.
Education
Guest Services Management Certificate -
Valencia College
Orlando, FLBachelor of Arts - Hospitality Management
Bellevue University
Bellevue, NE05.2025
Skills
- Interagency Communication
- De-escalation of Guest and Cast contentious situations
- Risk Assessment & Decision-Making
- Time Management & Reliability
- Microsoft, Sims, ROS Launch and Everbridge Skills
- Independent Decision-Making
Certification
- Class D Security Officer License
- CPR Certified
Timeline
Security Specialist
Walt Disney Company
05.2024 - Current
Security Hostess
Walt Disney Company
08.2023 - 05.2024
Resort Lifeguard
Walt Disney Company
03.2021 - 08.2023
Be Our Guest Hostess
Walt Disney Company
11.2019 - 03.2021
Merchandise Hostess
Disney College Program | Walt Disney Company
11.2019 - 03.2021
Worship and Production Leader
Church by the Glades
01.2016 - 12.2018
Bachelor of Arts - Hospitality Management
Bellevue University
Guest Services Management Certificate -
Valencia College