Hi, I’m
Bethany Bright
Implementations Coordinator I
Batavia,OH
Summary
Dedicated and approachable professional with a proven track record of timely project completion and high satisfaction levels, fostering a positive workplace culture. Committed team player equipped with extensive experience and knowledge, ready to tackle diverse operational challenges. Strong background in healthcare, combined with current expertise in customer service, creates a well-rounded skill set that enhances team dynamics and enriches client interactions. Passionate about delivering exceptional results while actively supporting coworkers and clients.
Overview
11
years of professional experience
1
Certification
Work History
Fifth Third Bank
Implementation Specialist
11.2022 - Current
Job overview
- Analyzed line of business feedback to identify areas for procedure enhancements, driving continuous improvement initiatives for processing.
- Developed strong relationships with line of business, fostering trust and confidence in the implementation process.
- Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.
Fifth Third Bank
Commercial Support Representative
09.2019 - 10.2022
Job overview
- Handles customer interactions in a professional, courteous manner.
- Provides accurate information to the customer. Explains products and policies so the customer can understand.
- Handles Premier and Core client interactions. Serving as the main point of contact for this segment of clients.
- Directs Treasury Management product and service requests to the CSC Implementations Specialists.
- Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Lockbox, Vault Services.
- Cross trained in CPS
- Peer advisor for CSC and CPS
- Mail project
- Trained in the “contact us” box assisting customers with their questions/concerns regarding cases
- Assisting customers with their ACH payroll
- Managed customer inquiries and resolved issues efficiently through multiple communication channels.
- Collaborated with cross-functional teams to ensure seamless service delivery and enhance customer experiences.
Kings Island
Supervisor
04.2015 - 07.2019
Job overview
- Promoted from cashier associate to team leader, then promoted again to supervisor within a few months.
- In charge of employees and managing Subway in the water-park. I trained employees on teamwork, leadership, communication skills, organizing/cleaning the restaurant, opening/closing the restaurant, training new employees on how to properly use the equipment, food and customer service.
- Set and enforced goals for individuals and employees to keep focus on continuous improvement.
- Located and resolved problems with team production and performance to maintain consistent levels.
- Supervised daily operations to ensure compliance with safety regulations and operational standards.
- Trained and mentored team members to enhance service quality and efficiency.
Education
Ross Medical Education CenterCincinnati, OH
from Dental Assisting
07.2018
University Overview
- Graduated with a 4.0 GPA
- Front Office proper phone etiquette
- How to dispose of sharps and needles
- How to set up and break down operatories
- Passing instruments and equipment to the dentist
- Sterilizing instruments and equipment
- GPA: 4.0 GPA
Scarlet Oaks Career DevelopmentCincinnati, OH
Career Technical Certificate from Surgical Technology
08.2016
University Overview
- Career Technical Certificate, 2016
- Use sterilization methods and identification of surgical instruments, supplies and equipment
- Recognize pharmacology
- Use medical terminology and documentation
- Demonstrate scrub and circulator duties
- Demonstrate basic surgical care preparation skills
- Health Competencies Certification
- SkillsUSA
Skills
- Phone Etiquette
- Patient Confidentiality
- Excellent customer service skills and the ability to articulate and explain information clearly
- Excellent problem solving
- Passing surgical instruments
- Safe sharps disposal
- Pre- and post- surgical care
- Infection control protocols
- Setting up and operating equipment
- Suturing
- Patient transformation
- Telephone and email etiquette
- Client training
- Issue resolution
Accomplishments
- Earned nine Spirit of the Pin awards (2024–2025) in recognition of exceptional accuracy, efficiency, and willingness to support high‑priority needs across departments.
- Cross-trained to assist multiple operational areas within the implementations department
- Provided overtime support to the Fraud Department during periods of high volume to ensure timely completion of critical requests. Volunteered with the Cincinnati Bengals and Fifth Third Bank to support a community food drive benefiting families in need during the holidays.
- Contributed to Fifth Third’s holiday outreach by wrapping gifts for families the bank adopted, helping ensure a positive holiday experience for those in need.
Certification
- Career Technical Certificate, Cincinnati, OH August 2014 - May 2016
- Completed the Career-Technical Instruction, as provided by the Great Oaks Career Campuses in cooperation with the Ohio State Department of Education.
- CPR, Cincinnati, OH August 2018 - August 2020
- Completed the cognitive and skills evaluations in accordance with the curriculum of the American Heart Association Basic Life Support (CPR & AED) Program
- Fifth Third Bank, Madisonville, OH September 2019- Present
- Completed online courses as a refresher to better understand customer services, how to care for customers and help them meet their needs.
Timeline
Implementation Specialist
Fifth Third Bank
11.2022 - Current
Commercial Support Representative
Fifth Third Bank
09.2019 - 10.2022
Supervisor
Kings Island
04.2015 - 07.2019
Scarlet Oaks Career Development
Career Technical Certificate from Surgical Technology
Ross Medical Education Center
from Dental Assisting