Bethany Bruce

• Coordinated hospital follow-up outreach initiatives to improve continuity of care and patient engagement. Serve as a liaison between patients, providers, and clinical teams, ensuring efficient communication and timely resolution of concerns. Manage provider requests, patient inquiries, referrals, and documentation while maintaining compliance with organizational policies and HIPAA regulations. Supported operational workflows through precise EHR documentation, patient tracking, and efficient care coordination. Contribute to quality patient experiences by delivering exceptional customer service and advocacy throughout the care continuum. Collaborated with multidisciplinary teams to enhance communication and drive better patient outcomes. Contributed to peer expert groups by leveraging knowledge of workflows, collaboration skills, and commitment to process improvement.
• Prepared exam rooms, instruments, and supplies for patient visits
• Collected vital signs, medical histories, and medication updates accurately
• Assisted providers during examinations, procedures, and minor treatments

• Contributed to infection-prevention initiatives and healthcare facility operations. Ensured compliance with cleanliness, safety, and sanitation standards to foster a safe environment for patients, visitors, and staff. Facilitated supply management and streamlined departmental workflow support.
• Cleaned patient rooms, restrooms, and high-touch surfaces using approved disinfectants and infection-control procedures.
• Removed waste, soiled linens, and biohazard materials following safety and sanitation protocols.
• Restocked supplies, ensuring consistent availability of cleaning materials, paper products, and hygiene items.
• Mentored new staff on cleaning procedures, equipment use, and infection-control standards.
• Supervised daily environmental services workflows, ensuring consistent sanitation and safety compliance across assigned areas.

• Delivered clinical and administrative support in cardiology practice and cardiac catheterization laboratory, managing patient scheduling, insurance verification, medical records, care coordination, vital sign assessment, procedure preparation, provider support, and patient education. Collaborated with physicians, nurses, and interdisciplinary teams to streamline workflows, improve patient experiences, and ensure compliance with organizational and regulatory standards.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Delivered high-quality patient care in emergency and pre-hospital settings, utilizing critical thinking and assessment skills to identify and respond to changing patient conditions.
• Performed patient evaluations, monitored vital signs, administered basic medical interventions, and supported continuity of care through accurate documentation.
• Built trust with patients and families through compassionate communication and advocacy during stressful situations.
• Maintained compliance with EMS protocols, HIPAA regulations, and infection prevention standards.
• Worked effectively within multidisciplinary healthcare teams to ensure timely and appropriate patient care.

• Coordinated resident care services and facilitated interdisciplinary communication to enhance care team collaboration. Trained newly hired staff on organizational procedures and patient care standards, ensuring consistent service delivery across shifts. Contributed to quality improvement efforts focused on enhancing safety, increasing resident satisfaction, and improving operational effectiveness. Developed strong working relationships with residents, families, and healthcare professionals to support care coordination.
• Reinforced compliance with facility policies, privacy standards, and hygiene protocols.
• Monitored documentation accuracy, ensuring timely completion of resident records and shift reports.
• Supervised CNA staff, coordinated daily assignments, and maintained consistent patient care coverage.

Currently Pursuing graduation set for 10/2027

• Honor Roll 2025 and 2026
• President's List 2026
• 3.9 GPA