Jamie Allen
Salley,SC
Summary
Outstanding problem resolution abilities; able to resolve issues at the lowest level, network for solutions and identify situations requiring escalation to management for further assistance. Meticulous attention to detail; able to manage records and invoices while affording appropriate protection of company, employee and customer's personal information.
Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills
Overview
17
17
years of professional experience
1
1
Certification
Work History
National Certified Medical Assistant/ Care Coordinator
Palmetto Primary Care Physicians
11.2022 - Current
- Conducting intake and reassessment assessments, treatment planning, and monitoring progress
- Provide information, support, and advocate to the families for the patient
- Verifies patient identification and explains sampling procedures to patients
- Obtains blood specimens by performing venipunctures and finger sticks
- Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures
- Record patient history and gather documents and place referrals to specialty offices
- Measure vital signs, such as blood pressure
- Help physicians with patient examinations
- Give patients injections or medications as directed by physicians and as permitted by state law
- Schedule patient appointments
- Verify patient insurance
- Prepare blood samples for laboratory tests
- Handling patient medications and Escribed efficiently
- Managing staff schedules, hiring non-medical personnel, overseeing budgets and payroll, and organizing medical records
- Make deposits
- Enforcing compliance with HIPAA regulations
- Addressing patient complaints
Certified Medical Assistant/Office Manager
Dr. Ana Reyna MD
02.2019 - 07.2022
- Assisted the clinic staff with answering multi line telephone, checking in patients, summit billing into database for insurance
- Scan all documents into EMR from paper charts
- Medication review and filled all appropriate medications
- Administering injections, prepping patients for exams
- Scheduled patient appointments, inventory, rooming patients, and charting
- Checked vital signs, assist doctor with procedures ie: cleaned wounds, remove sutures and staples, obtained medical/family history, and chief complaints
- All administrative duties
- Checking all faxes
- Calling patients with results
Medical Assistant Instructor
UEI College
11.2020 - 10.2021
- Coordinates and instructs assigned MA courses at the locations and times designated
- Teach specified subject(s) in the medical assistant curriculum for students' comprehension
- This entails having a strong understanding of the topics to be taught, and preparing well for lectures
- Understanding medical terminology and what it is used for
- Practicing medical law and ethics
- Reasoning and importance of hipaa and OSHA
- Performing injections and venipuncture
- Calculations of medicine to be administered to patients
- Collecting and testing specimens
Office Manager
Kiewit Infrastructure Group
07.2018 - 06.2019
- Oversaw cost tracking and management of up to 70, vital trucking vendors during highway construction
- Validated and corrected discrepancies on project billing documentation; ensured accurate cost expenditures
- Received crucial raw materials and goods equating to on-time construction of high-profile roadways
- Effectively managed goods and material for 20 staff and often up to 50 craft workers and 100-plus vendor employees
- Adhered to job site safety requirements, OSHA regulations as well as California specific safety standards
- Exhibited a high degree of discretion to safeguard company, employee and vendor confidential information
- Operated a myriad of office related hardware including copiers, fax machines and company computers
- Maintained computer files on desktop share drive; data entry in excel spreadsheet for daily operations
Customer Service Representative/Dispatcher
American Automobile Association
07.2015 - 10.2017
- Emergency road service call receiver
- Generated Claims tows for insurance
- Roadside Assistance Program (RAP) call clearing
- Assisted with payment processing for AUX shops
- Used maps to find location of break down
- Recorded all information in computer system to be sent to the dispatcher
- Mentoring new call receivers
- Research policies to better service the member
- Skilled in member escalations
- Acting team lead and assistant to my supervisor in daily operations
- Dispatch Service request to the shop or tow truck driver
- Answered emergency road service calls
- Used maps to find location of break down
- Recorded all information in computer system to be sent to the dispatcher
Emergency Roadside Assistant/ Dispatcher
American Automobile Association
09.2011 - 04.2013
- Emergency road service call receiver
- Used maps to find location of break down
- Recorded all information in computer system to be sent to the dispatcher
Clerical Assistant
Wicomico County Department of Social Services
01.2008 - 12.2010
- Greeted, directed, and escorted clients to appointments
- Operated multi-line switchboard and directed interoffice calls
- Organized records according to alphabetical and numerical order
- Referred customer grievances to designated departments
- Gathered client information which i entered into the company's computer database
Education
Trade School Diploma - Medical Assistant
UEI College
Bakersfield, CA04-2020
Certificate - Introduction to computer and technology (Microsoft programs)
Wor-Wic Community College
Salisbury, MD12.2010
GED - undefined
Wicomico High School
Salisbury, MD12.2006
Skills
- Customer Care
- Call Center
- Scheduling
- Billing
- Accounts Payable
- Data Entry
- Microsoft Excel
- Microsoft Office
- Outlook
- Receptionist
- Word
- Office Management
- Patient vitals
- Medical Records
- Blood Draws
- Injections
- Specimen Collection / Processing
- EMR Systems
- HIPAA
- Infection Control Training
- Medical Scheduling
- Patient Care
- Office Experience
- Front Desk
- Medical Terminology
- Venipuncture
- ICD-10
- Medical Office Experience
- Phlebotomy
- Tow Truck
- Insurance Verification
- Triage
- Computer literacy
- Vital signs
- Microsoft Word
- Typing
- Customer service
- Communication skills
- Dispatching
- Computer skills
- Leadership
- Payroll
- Epic
- Telecommunication
- Phone Etiquette
- Care Coordination
Certification
- Certification in Infection Prevention & Control, 2024 to 2026
- CCMA Certification
- BLS Certification
- NCMA
- Driver's License
- AED Certification
- Infection Control Certification
- CPR Certification
Timeline
National Certified Medical Assistant/ Care Coordinator
Palmetto Primary Care Physicians
11.2022 - Current
Medical Assistant Instructor
UEI College
11.2020 - 10.2021
Certified Medical Assistant/Office Manager
Dr. Ana Reyna MD
02.2019 - 07.2022
Office Manager
Kiewit Infrastructure Group
07.2018 - 06.2019
Customer Service Representative/Dispatcher
American Automobile Association
07.2015 - 10.2017
Emergency Roadside Assistant/ Dispatcher
American Automobile Association
09.2011 - 04.2013
Clerical Assistant
Wicomico County Department of Social Services
01.2008 - 12.2010
Certificate - Introduction to computer and technology (Microsoft programs)
Wor-Wic Community College
GED - undefined
Wicomico High School
- Certification in Infection Prevention & Control, 2024 to 2026
- CCMA Certification
- BLS Certification
- NCMA
- Driver's License
- AED Certification
- Infection Control Certification
- CPR Certification
Trade School Diploma - Medical Assistant
UEI College
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