Bethany Buning
Grand Rapids,MI
Overview
9
9
years of professional experience
Work History
Commercial Banking Service Representative
Fifth Third Bank
Grand Rapids, MI
12.2025 - Current
- Assist business banking clients with account maintenance and service inquiries.
- Explain banking policies including overdraft and service fees.
- Help customers with debit card limit adjustments, online banking troubleshooting, and account updates.
- Resolve customer concerns while maintaining professionalism and strong service standards.
Lead Guest Relations Representative
Gun Lake Casino Resort
Wayland, MI
11.2024 - 12.2025
- Managed guest service phone lines and assisted guests with reservations, documentation, and service questions.
- Handled escalated guest concerns and served as acting supervisor when needed.
- Maintained Four Diamond service standards.
- Trained and mentored new employees on customer service expectations and job responsibilities.
Retail Manager
Homegrown
Lansing, MI
07.2020 - 10.2024
- Managed daily store operations and employee workflow.
- Coordinated curbside order fulfillment during high-volume periods.
- Maintained METRC compliance and operational accuracy.
- Trained employees on procedures and customer service standards.
Server
Horn Creek Pub
Delton, MI
04.2022 - 08.2024
- Provided attentive service in a fast-paced restaurant environment.
- Took food and beverage orders using POS systems.
- Delivered meals and ensured customer satisfaction.
- Processed cash and card transactions accurately.
Assembly Work / Lead
Accurate Machine & Tool Corporation
Middleville, MI
09.2017 - 07.2020
- Assembled mechanical components and performed product inspections.
- Maintained workplace organization using 5S standards.
- Assisted with workflow coordination and production efficiency.
Education
High School Diploma -
Thornapple Kellogg High School
Middleville, MI05.2017
Skills
- Varsity Cheerleading (4 years)
- Competitive Cheerleading and Track
- 30 GPA
- All-Conference Honors (Senior Year)
- Problem Solving
- Customer Service
- Team Building
- Leadership
- Training
- POS Systems
- Outlook
- Excel
Professional Summary
Customer service professional with experience in banking, hospitality, and retail leadership roles. Currently a Commercial Service Representative at Fifth Third Bank assisting business clients with account services, troubleshooting, and financial inquiries. Known for strong communication, problem solving, and the ability to resolve challenging situations while maintaining a positive customer experience. Experienced in team leadership, employee training, and maintaining high service standards in fast-paced environments.
Timeline
Commercial Banking Service Representative
Fifth Third Bank
12.2025 - Current
Lead Guest Relations Representative
Gun Lake Casino Resort
11.2024 - 12.2025
Server
Horn Creek Pub
04.2022 - 08.2024
Retail Manager
Homegrown
07.2020 - 10.2024
Assembly Work / Lead
Accurate Machine & Tool Corporation
09.2017 - 07.2020
High School Diploma -
Thornapple Kellogg High School