Bethany Cimo
Laguna Niguel,CA
Summary
Diligent and experienced server with a solid background in delivering exceptional customer service. Proven ability to manage high-volume environments while ensuring guest satisfaction. Demonstrated strong communication and problem-solving skills in fast-paced settings. Friendly and optimistic while still being able to work efficiently and professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Employee
Pandor
Mission Viejo, CA
09.2023 - 07.2024
- Handled high-pressure situations with a calm and collected demeanor, maintaining excellent service standards even during peak hours or understaffed shifts including Holidays.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Trained new staff in front-of-house procedures, serving, customer relations, and cleaning.
- Managed phone lines, taking reservations, processing takeout orders, and addressing any customer concerns with professionalism.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Familiarized with making different coffee beverages
Hostess
Salt Creek Grille
Dana Point, CA
05.2022 - 08.2023
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service, restaurant service and menu memorization.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Barista
Nekter Juice Bar
Mission Viejo, CA
11.2021 - 05.2022
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Prepared specialty bowls, juices and smoothies
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
Associate of Science - Nursing
Saddleback College
Mission Viejo, CA05.2025
Skills
- Strong Work Ethic
- Fast Learner
- Food and beverage preparation
- Food and Beverage Service
- Team player attitude
- Positive demeanor
- Phone Etiquette
- First Aid Training
- Up-selling strategies
- Training and mentoring
Certification
- Food Handler Certification - State or Local Health Departments.
- First Aid Certification - American Red Cross or St John Ambulance.
- California Driver's License
Timeline
Front of House Employee
Pandor
09.2023 - 07.2024
Hostess
Salt Creek Grille
05.2022 - 08.2023
Barista
Nekter Juice Bar
11.2021 - 05.2022
Associate of Science - Nursing
Saddleback College