Bethany DeFiore
Spring Hill,FL
Summary
Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Correctional Officer
Hernando Correctional Institution
Brooksville, FL
01.2023 - 01.2024
- Monitored inmates during meals, recreation and at all times to ensure safety of staff and other inmates.
- Conducted searches of persons, cells and living areas for contraband or weapons.
- Maintained order in correctional facility by enforcing rules and regulations.
- Prepared reports on inmate conduct violations, disciplinary actions taken and any other incident reports as needed.
- Provided guidance and counseling to inmates regarding their behavior in accordance with established policies and procedures.
- Ensured compliance with safety protocols while escorting inmates to medical appointments or during hospital stays
- Maintained accurate records of prisoner movements throughout the day using computer systems or manual logs.
Customer Service Representative
Verizon
Temple Terrace, FL
02.2014 - 01.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Science - Criminal Justice
Genesee Community College
Batavia, NY01-2009
Skills
- Contraband Inspections
- Contraband Seizure
- Correctional Facility Procedures
- Inmate Monitoring
- Defensive Tactics
- Firearms proficiency
- Inmate Supervision
- Evidence Preservation
Accomplishments
- Defensive Tactics Training Award; For leading the class in combative skills training during the Correctional Officer Basic Recruit Training Program
-Awarded 05/17/2023, Citrus County Public Safety Training Center
Certification
- EMS Safety Basic Life Support, American Safety & Health Institute, 04/24/2023
- Certificate of Compliance Correctional Officer, State of Florida, 06/05/2023
References
References available upon request.
Timeline
Certified Correctional Officer
Hernando Correctional Institution
01.2023 - 01.2024
Customer Service Representative
Verizon
02.2014 - 01.2023
Associate of Science - Criminal Justice
Genesee Community College
- EMS Safety Basic Life Support, American Safety & Health Institute, 04/24/2023
- Certificate of Compliance Correctional Officer, State of Florida, 06/05/2023
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