Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Bethany DeFiore

Spring Hill,FL

Summary

Diligent Correctional Officer employs various management styles to supervise inmate activity. Persuasive leadership qualities generate respect and compliance from problematic residents. Detailed supervision during day-to-day prisoner interactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Correctional Officer

Hernando Correctional Institution
Brooksville, FL
01.2023 - 01.2024
  • Monitored inmates during meals, recreation and at all times to ensure safety of staff and other inmates.
  • Conducted searches of persons, cells and living areas for contraband or weapons.
  • Maintained order in correctional facility by enforcing rules and regulations.
  • Prepared reports on inmate conduct violations, disciplinary actions taken and any other incident reports as needed.
  • Provided guidance and counseling to inmates regarding their behavior in accordance with established policies and procedures.
  • Ensured compliance with safety protocols while escorting inmates to medical appointments or during hospital stays
  • Maintained accurate records of prisoner movements throughout the day using computer systems or manual logs.

Customer Service Representative

Verizon
Temple Terrace, FL
02.2014 - 01.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Education

Associate of Science - Criminal Justice

Genesee Community College
Batavia, NY
01-2009

Skills

  • Contraband Inspections
  • Contraband Seizure
  • Correctional Facility Procedures
  • Inmate Monitoring
  • Defensive Tactics
  • Firearms proficiency
  • Inmate Supervision
  • Evidence Preservation

Accomplishments

  • Defensive Tactics Training Award; For leading the class in combative skills training during the Correctional Officer Basic Recruit Training Program

-Awarded 05/17/2023, Citrus County Public Safety Training Center

Certification

  • EMS Safety Basic Life Support, American Safety & Health Institute, 04/24/2023
  • Certificate of Compliance Correctional Officer, State of Florida, 06/05/2023

References

References available upon request.

Timeline

Certified Correctional Officer

Hernando Correctional Institution
01.2023 - 01.2024

Customer Service Representative

Verizon
02.2014 - 01.2023

Associate of Science - Criminal Justice

Genesee Community College

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Bethany DeFiore