Bethany D. Long
Houston,TX
Summary
Dynamic shift-lead manager at Walgreens with a proven ability to enhance team performance and customer service. Expertise in strategic coaching and effective communication resulted in significant operational improvements. Strong focus on e-commerce fulfillment and cash handling contributed to a seamless shopping experience. Fostered a collaborative environment prioritizing customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift-Lead Manager DH
Walgreens Retail Pharmacy Town & Country (WBA, Inc.)
Houston, Tx
09.2022 - Current
- Led pharmacy retail operations as shift lead for 2 years, ensuring smooth e-commerce in-store shopping and efficient opening and closing procedures.
- Coached team with actionable feedback, promoting urgency, timeliness, and ownership to enhance overall performance.
- Exhibited integrity in daily interactions with coworkers to foster a supportive environment.
Customer Service Booth attended / cashier
Randall's Town & Country
Houston, Tx
09.2019 - 09.2022
- Developed strong customer service skills while supporting booths, fulfilling e-commerce orders, and handling transactions as a cashier.
- Processed customer transactions with high accuracy and efficiency at leading grocery retailer, ensuring smooth checkout experience.
- Assisted customers with inquiries and product location, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
High School Diploma -
Inspire Charter Academy
Big Bear Lake, California06-2016
Skills
- Shift leadership
- Operational leadership
- Team leadership
- Inventory management
- E-commerce fulfillment
- Customer service focus
- Guest service
- Decision making
- Strategic thinking
- Time management
- Problem solving
- Team motivation
- Communication skills
Affiliations
- Running, swimming, hiking, and camping, enjoying the outdoors.
- Participate in Krav Maga Martial Arts.
- Avid volunteer with HPD in the Citizens Police Academy.
Certification
- First Aid/CPR Certified
Timeline
Shift-Lead Manager DH
Walgreens Retail Pharmacy Town & Country (WBA, Inc.)
09.2022 - Current
Customer Service Booth attended / cashier
Randall's Town & Country
09.2019 - 09.2022
High School Diploma -
Inspire Charter Academy