Daniel Moya
Clovis
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
schwazze
Denver
08.2022 - 01.2025
- Enforced company policies and procedures in a consistent manner.
- Adhered to all health and safety guidelines while managing the shift.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Prepared operations data to produce comprehensive reports to management.
- Kept up-to-date with changes in industry regulations and best practices.
- Reinforced rules to promote superior employee performance.
- Ensured proper stock levels were maintained throughout the shift.
- Trained new employees on procedures, policies, and job functions.
- Identified needs of customers promptly and efficiently.
- Developed strategies to improve operational efficiency and productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Upheld company standards and compliance requirements for operations.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Taught staff upselling techniques to meet revenue targets.
- Helped employees accomplish tasks during peak periods.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Inspected equipment before use to ensure it was functioning properly.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Recommended opportunities for growth and advancement to motivate employees.
- Coached employees on interactions with customers to drive exceptional service.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Communicated with other shift managers to facilitate continuum of customer service.
- Determined budgets, production goals and rates based on company policies and requirements.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Ensured compliance with all safety regulations during shifts.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
- Planned and developed new operation processes to innovate and stay competitive.
- Monitored performance of staff to ensure quality standards were met.
- Reviewed financial statements to meet targets during shift.
- Addressed any issues or concerns raised by staff during shifts.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Updated and maintained databases with current information.
- Operated a variety of machinery and tools safely and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Cook
Red Lobster Restaurant
Clovis
09.2021 - 12.2023
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
- Optimized kitchen processes to increase efficiency and reduce order preparation times.
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Observed food safety and sanitation protocols to reduce germ spread.
- Followed recipes and procedures to prepare, season and cook food products.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Improved performance of team members resulting in high-quality meals produced daily.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Washed, sliced, peeled and cut various foods to prepare for cooking or serving.
- Evaluated customer feedback regarding taste, presentation, temperature accuracy, speed of service.
- Assisted Sous Chef with training and development of culinary staff.
- Stood in for other members of kitchen staff.
- Kept stations stocked and ready for use to maximize productivity.
- Grilled and deep fried various foods from meats to potatoes.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Determined schedules and staff requirements necessary to prepare and plate food.
- Trained new chefs on menu items and kitchen procedures.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Completed workstation set up and break down, properly disposing of leftover food.
- Inspected kitchen areas regularly for cleanliness; instructed staff members on sanitation protocols when necessary.
- Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Double-checked plated meals for last-minute changes before sending to dining room.
- Discussed safe operations of kitchen equipment, regulating temperatures and cooking times.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Trained new cooks on proper techniques for preparing dishes according to recipes.
- Managed kitchen staff, ensuring efficient workflow and high-quality food production.
- Trained kitchen workers on culinary techniques.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Observed and tested food to determine whether food was cooked sufficiently and according to recipes.
- Adjusted recipes as needed to accommodate dietary restrictions or allergies of customers.
- Implemented cost-control measures to maintain budgetary guidelines.
- Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Checked quality of food products to meet high standards.
- Distributed food to service staff for prompt delivery to customers.
- Resolved conflicts between employees in a timely manner while enforcing established policies.
- Implemented food quality specifications through menu planning, plate presentation, and quality checks.
- Monitored culinary standards and operational guidelines for kitchen areas, food preparation and facility conditions.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Analyzed forecast sheets and production plans to prepare ingredients for daily menu.
- Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
- Communicated with kitchen employees, answered questions and offered insight into food preparations.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
- Operated variety of kitchen equipment to measure and mix ingredients.
- Monitored kitchen equipment for functionality and coordinated necessary repairs or replacements.
- Supervised food preparation staff to deliver high-quality results.
- Cut, chopped and sliced meat and produce to prepare for cooking.
- Modified existing recipes and created new recipes to meet changing nutritional content needs.
- Inventoried kitchen sections and refilled supplies.
- Generated food production sheets to forecast product and volume requirements based on menu selections.
- Developed and executed menu items, maintaining consistency with restaurant's culinary standards.
- Assessed staff performance and provided constructive feedback and training.
Education
High School Diploma -
Clovis High School
Clovis, NM05-2016
Skills
- Employee training
- Inventory management
- Cash handling
- Operational efficiency
- Safety compliance
- Performance monitoring
- Customer service
- Team leadership
- Task delegation
- Data analysis
- Conflict resolution
- Quality assurance
- Process optimization
- Regulatory compliance
- Time management
- Team building
- Process improvement
- Work Planning and Prioritization
- Team motivation
- Activity reporting
- Motivation techniques
- Analytical skills
- Compliance
- Verbal and written communication
- Coordinating daily operations
- Worker training
- Safety management
- Decision-making
- Performance reviewing
- Cost reduction and containment
- Equipment maintenance
- Adaptability and flexibility
- Product assembly
- Oversee safety
- Proactive leadership
- Business planning
- Continuous improvement
- Shift leadership
- Adaptability
- Problem-solving
- Training and mentoring
- Reliability
- Root-cause analysis
- Workflow Analysis
- Performance reporting
- Technical understanding
- Teamwork and collaboration
- Sales strategies
- Teamwork
- Active listening
- Work area inspection
- Energetic and enthusiastic
- Customer service focus
- Manage schedules
- Shift checklists
- Delegating work
- Excellent communication
Certification
- Certified Food Handlers License
Accomplishments
- Top 3 Selling Budtender of the month for the company statewide in 2023 and 2024
Timeline
Shift Lead Manager
schwazze
08.2022 - 01.2025
Lead Cook
Red Lobster Restaurant
09.2021 - 12.2023
High School Diploma -
Clovis High School