Bethany Dukes
Deltona,FL
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Outgoing supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
UPS
Longwood, Florida
10.2015 - 04.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate of Science - EMT
SSC
Sanford Florida09.2016
Skills
- Team Leadership
- Problem Anticipation and Resolution
- Performance Monitoring and Evaluation
- Maintaining Compliance
- Department Oversight
- Administrative Management
- Management Training
- Staff Training
- Logistics Oversight
Timeline
Supervisor of Operations
UPS
10.2015 - 04.2021
Associate of Science - EMT
SSC
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