Bethany Ervin
Columbus,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
Work History
Pastry Chef
Fantasy Cupcake
Canal Winchester, Ohio
09.2020 - Current
- Wrapped items in plastic in preparation for display and to sell to customers.
- Ensured that all equipment was properly cleaned, maintained, stored and calibrated regularly.
- Calculated and adjusted baking times and temperatures for different oven types, ensuring consistent results.
- Monitored food quality and safety standards in the kitchen.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Customized items for seasonal offerings, special events and personal requests.
- Measured and weighed ingredients to prepare dough for recipes.
- Ensured proper storage of products to prevent spoilage or contamination.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Checked dough for proper consistency, adding more flour if needed.
- Conducted recipe testing and modification to improve taste and texture of baked goods.
- Managed inventory of baking supplies and ingredients, reducing waste.
- Maintained a clean working environment by adhering to health and safety regulations.
Cashier
Giant Eagle
Columbus, OH
09.2017 - 09.2020
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
- Welcomed customers, offering assistance to help find store items.
- Cleaning and stocking the shelves
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained work area and kept cash drawer organized.
- Checked personal identifications during alcohol and tobacco sales.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Some College (No Degree) -
Columbus State Community College
Columbus, OH06-2020
Skills
- Presentation management
- Food costing
- Creativity and innovation
- Specialty diets
- Chocolate work
Timeline
Pastry Chef
Fantasy Cupcake
09.2020 - Current
Cashier
Giant Eagle
09.2017 - 09.2020
Some College (No Degree) -
Columbus State Community College