Bethany Forsberg
White Bear Lake,MN
Overview
7
7
years of professional experience
Work History
Guest Coordinator
The Urgency Room
Vadnais Heights, MN
06.2023 - Current
- Communicate with patients regarding insurance eligibility and payment options.
- Greet patients and visitors, ensuring a welcoming atmosphere.
- Manage the patient check-in process, collecting necessary information and documentation.
- Assist in scheduling appointments.
- Conduct training sessions for staff members.
- Answer phones to respond to customer inquiries, and transfer calls to appropriate staff members.
- Support medical staff by preparing patient records and ensuring timely access to information.
Personal Care Assistant
Alliance Homecare Services
Vadnais Heights, MN
02.2021 - 07.2022
- Provided mobility support and hygiene assistance, and managed home caretaking tasks to maintain a safe living environment.
- Ran errands efficiently to meet clients' daily needs.
- Ensured safety of client by monitoring environment and responding promptly to any emergency situations.
Volunteer Receptionist
The Salvation Army
Maplewood, MN
03.2021 - 06.2022
- Managed phone inquiries while helping clients schedule appointments and address questions.
- Escorted clients through food shelf during busy hours to maintain service flow.
Clinical Support Specialist
The Urgency Room
Vadnais Heights, MN
11.2018 - 02.2022
- Sanitized rooms between patient visits
- Maintained fully stocked rooms and clinic
- Managed soiled linens and dirty instruments with appropriate handling procedures.
- Enhanced patient comfort by providing snacks, blankets, and beverages.
- Assisted staff during peak hours, ensuring smooth clinic functionality.
Education
High School Diploma -
White Bear Lake Area High School
White Bear Lake, MN06.2020
Some College (No Degree) - Business Economics
Saint Cloud State University
Saint Cloud, MNSkills
- Proficient with Epic, Teams, and Microsoft systems
- De-escalation and conflict resolution
- Adhering to and understanding HIPAA for patient privacy and safety
- Medical record keeping
- Staff training
- Communication
- Patience and adaptability in stressful situations
Accomplishments
Volunteer of the Year Award, 2019, The Salvation Army- Northern Division
References
- Becky Skweres- Former colleague. Cell: 612-229-3049
- Alyssa Krohn- Current colleague. Cell: 715-245-6779
- Marsha Fiala- Trainer and current colleague. Cell: 952-232-8094
Timeline
Guest Coordinator
The Urgency Room
06.2023 - Current
Volunteer Receptionist
The Salvation Army
03.2021 - 06.2022
Personal Care Assistant
Alliance Homecare Services
02.2021 - 07.2022
Clinical Support Specialist
The Urgency Room
11.2018 - 02.2022
High School Diploma -
White Bear Lake Area High School
Some College (No Degree) - Business Economics
Saint Cloud State University