Bethany Crosby
Summary
Skilled assistant manager with expertise in inventory management, quality control, and customer service. Proven ability to enhance team productivity and develop effective operational strategies.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sonic
Danville, Illinois
04.2025 - Current
- Oversaw inventory management by tracking stock levels and ordering supplies to ensure availability.
- Resolved customer complaints effectively to enhance satisfaction.
- Trained new employees on operational procedures and service standards.
- Led training and mentoring for newly hired employees on various company programs to improve onboarding experience.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supported team in daily operations and customer service tasks to enhance overall service delivery.
- Monitored food safety practices to maintain health regulations compliance.
- Maintained up-to-date knowledge of company products and services.
- Reviewed completed work to verify consistency, quality, and conformance.
Supervisor
Sunnyside
Danville, Illinois
02.2021 - 10.2025
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations to ensure team efficiency and productivity.
- Developed strategies that improved team performance and productivity.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Implemented quality control measures, significantly reducing error rates.
- Monitored inventory levels and ordered front house supplies to maintain efficient operations.
- Conducted money audits daily, weekly, and monthly to verify financial accuracy.
- Led the accessory team in counts, floor plans, seasonal sales, and receiving.
- Involved in deliveries of back of house product from delivery to shelving for sale ensuring accuracy as well as upholding state and corporate policies.
- Complied with company policies, objectives and communication goals.
Skills
- Operational strategy
- Inventory management
- Quality control
- Team supervision
- Employee training
- Customer service
Timeline
Assistant Manager
Sonic
04.2025 - Current
Supervisor
Sunnyside
02.2021 - 10.2025