Edward Jones
Greenville,NC
Summary
Plasma Specialist experienced in all facets of plasma production. Delivered impactful results through a strong moral compass and commitment to teamwork. Focused on driving performance and achieving organizational goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Assistant Manager
Parachute
Wilson, NC
01.2026 - Current
- Supervised daily operations, optimizing shift scheduling and duty assignments to enhance team effectiveness.
- Collaborated with management to develop strategic plans for achieving business goals.
- Coordinated with departments to streamline operational workflows.
- Ensured compliance with safety regulations and company policies, contributing to a safer workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Lead Physician Substitute
Immunotek
Wilson, NC
10.2023 - 01.2026
- Supervised team of Physician Substitutes, ensuring adherence to compliance standards and achievement of KPI goals.
- Managed high volume of donors, ensuring quality patient care and timely service delivery.
- Performed physical examinations and conducted patient assessments, documenting health histories accurately.
- Responded quickly to emergent situations and donor adverse events in a calm manner.
- Certified trainer in every area which includes reception, donor floor, processing, and medical.
- Facilitated reception, donor floor, and processing tasks to support seamless operational flow.
Donor Floor Supervisor
Biomat Grifols
Greenville, NC
11.2017 - 12.2020
- Managed staff activities on the donor floor, assigned tasks, and monitored performance.
- Supervised donor flow to ensure efficient processing and safety compliance.
- Assisted in resolving donor concerns/problems/errors and providing quality service support.
- Facilitated interdepartmental communication to streamline operations and workflows, contributing to the achievement of KPIs.
- Resolved staff conflicts, ensuring fair treatment of all parties involved and maintaining a positive work environment.
- Attended meetings with other departments within the organization in order to discuss ways of improving overall operations across different teams.
- Trained new employees in their job duties and provided ongoing coaching and feedback.
Education
High School Diploma -
Strawberry Mansion
Philadelphia, PA06-2000
Skills
- Donor management
- Patient assessment
- Quality assurance
- Compliance standards
- Operational strategy
- Performance management
- Operational training
- Performance evaluation
- Team supervision
- Quality control
- Operational assessments
- Process improvement
- Inventory management
- Time management
- Client relations
- Administrative support
- Team coordination
- Leadership and mentoring
- One-on-one coaching
- Safety management
- Effective communication
- Corporate communication
- Conflict resolution
- Problem solving
- Critical thinking
- Attention to detail
- Conflict resolution
- Attention to detail
Certification
- EMT-B
- CPR
- Phlebotomy
Accomplishments
- Employee of the Month at least once at every source plasma center I have worked.
Timeline
Assistant Manager
Parachute
01.2026 - Current
Lead Physician Substitute
Immunotek
10.2023 - 01.2026
Donor Floor Supervisor
Biomat Grifols
11.2017 - 12.2020
High School Diploma -
Strawberry Mansion