Bethany Goodspeed
Massena
Summary
Detail-oriented professional with a solid background in customer service and administrative support. Recognized for strong cash handling, attention to detail, and ability to improve workflow processes, contributing to operational success.
Overview
7
7
years of professional experience
Work History
Dual Rate Floor Supervisor
Akwesasne Mohawk Casino Resort
Hogansburg, NY
10.2025 - Current
- Supervised daily operations to ensure compliance with gaming regulations and company policies.
- Trained and mentored new staff on customer service standards and operational procedures.
- Monitored gaming floor activities to maintain a safe and secure environment for guests and employees.
- Assisted in conflict resolution between guests, ensuring a positive experience for all patrons.
- Handled customer disputes calmly and professionally, mediating resolutions that satisfied all parties involved while adhering to company policies.
- Reduced shrinkage through vigilant observation of employees'' handling cash transactions at tables during peak hours.
Patient Care Representative
Southeast Diabetes Inc
Birmingham, AL
04.2025 - 09.2025
- Assisted patients in navigating appointment scheduling and insurance verification processes.
- Provided compassionate support to patients, addressing inquiries and resolving concerns efficiently.
- Maintained accurate patient records using electronic health record systems to ensure data integrity.
- Collaborated with healthcare teams to streamline communication and improve patient care delivery.
- Handled sensitive information with discretion, ensuring compliance with HIPAA regulations at all times.
Front Desk Receptionist
Behavioral Health Systems
Birmingham, AL
01.2023 - 04.2025
- Managed front desk operations, ensuring seamless patient check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated with healthcare professionals to streamline patient flow and enhance service delivery.
- Maintained accurate patient records using electronic health record (EHR) systems for improved data management.
- Collaborated with administrative teams to optimize workflow processes and improve operational efficiency.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Secretary
General Brown Central School District
Dexter, NY
11.2018 - 01.2023
- Managed daily office operations, ensuring efficient workflow and timely communication.
- Coordinated scheduling for meetings, appointments, and events to optimize staff time.
- Maintained accurate records and files, enhancing information retrieval efficiency.
- Implemented office procedures that improved administrative support and reduced errors.
- Managed office communications to ensure timely information flow among departments.
- Provided administrative support during high-pressure situations enabling seamless workflow.
Education
Associate of Arts - Paralegal Studies
SUNY Jefferson
Watertown, NY12-2030
High School Diploma -
Potsdam Central High School
Potsdam, NY06-2005
Skills
- Motivational
- Sales strategies
- Employee coaching
- Marketing
- Greeting guests
- Recordkeeping skills
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Cash handling
Timeline
Dual Rate Floor Supervisor
Akwesasne Mohawk Casino Resort
10.2025 - Current
Patient Care Representative
Southeast Diabetes Inc
04.2025 - 09.2025
Front Desk Receptionist
Behavioral Health Systems
01.2023 - 04.2025
Secretary
General Brown Central School District
11.2018 - 01.2023
Associate of Arts - Paralegal Studies
SUNY Jefferson
High School Diploma -
Potsdam Central High School