Bethany Gutierrez
Las Vegas,NV
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry and as much needed in any workplace. Solid team player with an outgoing, positive demeanor and proven skills in establishing client rapport. I am motivated to maintain customer satisfaction and contribute to the company's success. I specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Room Attendant
Fontainebleau
03.2024 - Current
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Room Attendant
Planet Hollywood Resort & Casino
06.2023 - 12.2023
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Checked appliances in guest rooms to determine good working order.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
Caregiver Attendant
Nevada Adult Day Healthcare Centers
11.2022 - 05.2023
- Assisted patients with daily living activities, promoting independence and dignity ; Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Provided emotional support to patients and families during challenging times, fostering positive relationships.
- Promoted continuity of care by updating family members on changes in the patient''s condition or treatment plan.
- Supported patients in adhering to dietary requirements, preparing nutritious meals tailored to their specific needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Cemetery Caretaker
Greenwood Cemetry
07.2019 - 08.2019
- Maintained a professional demeanor during interactions with grieving families, offering support and guidance as needed.
- Improved visitor experience by regularly updating directional signage and maps throughout the cemetery.
- Preserved historical accuracy with meticulous restoration of aged headstones and monuments.
Education
High School Diploma -
Stephan T. Mather High School of Building Arts
Manhattan, NY 10.2020 - 08.2021
Skills
Customer Service-Oriented
Computer Proficiency
Problem-solving abilities
Team Development
Administrative Support
Languages
Spanish
Limited Working
Timeline
Room Attendant
Fontainebleau
03.2024 - Current
Room Attendant
Planet Hollywood Resort & Casino
06.2023 - 12.2023
Caregiver Attendant
Nevada Adult Day Healthcare Centers
11.2022 - 05.2023
High School Diploma -
Stephan T. Mather High School of Building Arts
10.2020 - 08.2021
Cemetery Caretaker
Greenwood Cemetry
07.2019 - 08.2019
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