Jhovel Pink-Haye
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Room Attendant
The Otesaga Resort Hotel
Cooperstown, NY
04.2022 - Current
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
- Checked for damage to walls or furniture and reported any issues to the supervisor.
- Ensured that all appliances were in proper working order by testing them regularly.
- Reported lost-and-found items promptly to the supervisor or manager on duty.
- Delivered items requested by guests such as extra pillows or blankets in a timely manner.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Owner/Manager
J&L Weddings and Decor
Ocho Rios, Jamaica
09.2014 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Maintained relationships with existing clients by providing superior customer service.
- Implemented quality assurance processes to ensure product excellence.
- Provided direction and guidance to employees.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Kept records for production, inventory, income and expenses.
Florist
Jan's Bridal
Ocho Rios , MN
- Managed customer orders, requests, and complaints in a timely manner.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Maintained detailed records of customer orders and invoices.
- Tracked shipments to ensure timely delivery of flowers.
- Kept the store clean and organized at all times.
- Stocked shelves with new merchandise on a daily basis.
- Checked quality of incoming shipments of flowers to make sure they met standards.
- Delivered and set up flower arrangements for banquets, weddings and funerals.
Education
High School Diploma -
Ocho Rios High School
Jamaica 07.2003
Certificate - Micro Entrepreneur
NCTVET Beechamville Campus
JamaicaCertificate - Supervisory Management
UWI Open Campus
JamaicaCertificate - Event Management
UWI Open Campus
JamaicaSkills
- Guest Relations
- Teamwork
- Team Leadership and Supervision
- Catering Coordination
- Project Management
- Vendor Coordination
- Venue Selection
- Managing Events Start to Finish
- Strategic Planning
- Supply Inventory Management
- Multitasking and Prioritizing
- Time Management
- Staff Training
- Customer Service-Oriented
- Bouquets Design
- Customer Orders
- Artistic Flower Arranging
Affiliations
- Out going, love to travel, love to meet people.
Accomplishments
- Medallion monthly score winner.
Certification
- Supervisory Management Certificate
- Event Planning Certificate
- Micro Entrepreneur Certificate (Rational Vocational Qualification of Jamaica (NVQ-J) in Business Administration
Languages
English
Professional
References
References available upon request.
Timeline
Room Attendant
The Otesaga Resort Hotel
04.2022 - Current
Owner/Manager
J&L Weddings and Decor
09.2014 - Current
Florist
Jan's Bridal
High School Diploma -
Ocho Rios High School
Certificate - Micro Entrepreneur
NCTVET Beechamville Campus
Certificate - Supervisory Management
UWI Open Campus
Certificate - Event Management
UWI Open Campus
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