Mary Gant
Lafayette ,LA
Summary
Resourceful individual with more than Number years of providing efficient housekeeping services to hotel guests. Detail-oriented with complete knowledge of cleaning equipment. Considered valued member of housekeeping team. Hardworking Job Title bringing Number years of experience handling all types of cleaning. Dedicated to creating comfortable, clean environment. Attentive individual with superior cleaning skills thanks to Number years in Industry sector. Reliable and dedicated with physical stamina to stand for long periods and lift Number pounds with ease. Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members. Motivated Housekeeper with Number years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Overview
17
17
years of professional experience
Work History
Room Attendant
Courtyard By Marriott
Lafayette, LA
07.2023 - Current
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Server / Server Trainer
Golden Corral Buffet And Grill
Lafayette La
04.2007 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Organized server schedules, reducing labor costs without sacrificing quality of service.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Education
Patterson High School
Patterson, LAWelding -
Vocational Teche
Morgan City, LASkills
- Materials Storage
- Trash Waste and Removal
- Guest Relations
- Inventory and Supply
- Linens and Toiletries Replacement
- Maintenance Reports
- Lost and Found Procedures
- Housekeeping
- Supply Replenishment
- Bathroom Servicing
- Room Preparation
- Guest Room Confidentiality
- Corporate Standards
- Written and Oral Communications
- Chemical Disposal
- Customer Needs Assessments
- Company Guidelines
- Guest Inquiries
- Front Desk Communications
- Corporate Compliance
- Furniture Moving
- Room Turnover
- Launder Clothing and Linens
- Room and Public Space Cleaning
- Customer Inquiry and Response
- Team Support and Collaboration
- Cleaning and Maintenance
- Kitchen Cleaning and Dishwashing
- Guest Service and Support
- Mattress Cleaning and Turning
- COVID-19 Safety Procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Room Attendant
Courtyard By Marriott
07.2023 - Current
Server / Server Trainer
Golden Corral Buffet And Grill
04.2007 - 03.2023
Patterson High School
Welding -
Vocational Teche