Bethany Hager
Arcadia,OK
Summary
Dynamic professional with a strong background in customer service and conflict resolution, honed at Southside, LLC. Proven ability to adapt quickly, and recognized for enhancing customer satisfaction through exceptional communication and problem-solving skills, consistently achieving high service standards. Eager to leverage expertise in a results-driven environment.
Overview
19
19
years of professional experience
Work History
Stay At Home Mother/ Full-time Student
Stay At Home Mother/ Full-time Student
Arcadia, OK, US
05.2014 - Current
- Written communication
- Multitasking
- Leadership
- Conflict Resolution
- Teaching
- Problem-Solving
- Easily Adaptable
- Communication
Sales Associate/Florist
Southside, LLC
Stratford, Texas
10.2023 - 08.2024
- Processed transactions accurately using point-of-sale systems to ensure smooth sales
- Provided product information and answered customer inquiries to enhance service quality
- Monitored store cleanliness and organization to uphold company standards consistently
- Engaged with customers through effective communication to build lasting relationships
- Handled customer complaints in a professional manner
- Answered incoming telephone calls to provide information about the store, products, and services
- Trained junior staff on floral design techniques and customer interaction skills
- Assisted in planning promotional events to attract new customers and increase sales
Sales Distributor
ItWorks
Stratford, US
09.2018 - 01.2021
- Monitored industry changes and trends to identify and pursue new business opportunities
- I made large-volume sales faster than my coworkers by understanding customer needs, promoting appealing options, and I was recognized by the company early on
- Conducted demonstrations at client locations to promote benefits and support the launch of new products
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns
- Performed cost-benefit analysis of existing and potential customers to inform strategic decision-making
Certified Massage Therapist
Emmanuel Barias, MD at Harana Med Spa
Guymon, US
09.2013 - 02.2014
- Administered deep tissue treatments for enhanced relaxation
- Therapeutic massage
- Sports massage
- Prenatal massage
- Hot Stone massage
- Handled difficult guest interactions with professionalism and courtesy
- Followed the pre-determined opening and closing procedures for each spa station
- Managed scheduling, client greetings, payment processing, and service ticket creation for a high-volume salon
- Communicated critical customer issues to management for prompt resolution
Substitute Teacher
Texhoma Elementary School
Texhoma, US
08.2008 - 04.2013
- Supported diverse students with learning and developmental disabilities, emotional and behavioral disorders, and autism, fostering an inclusive environment.
- Cultivated strong relationships with students and staff, enhancing classroom engagement and collaboration.
- Emphasized accountability to ensure reliability and trust in my role.
- Demonstrated flexibility and creativity in adapting teaching methods to meet varied learning needs.
- Used software to keep detailed records of student progress, attendance, and assignments
- Interacted with people of various backgrounds, ages, ethnicities, and religious beliefs.
- Problem Solving
- Conflict Resolution
- Mediation
- Teaching
Waiter/Bartender
The Pub on The Bricks
Guymon, US
08.2012 - 03.2013
- Delivered exceptional customer service, enhancing guest satisfaction and fostering loyalty.
- Provided attentive service, and assessed guest needs ahead of time
- Customer Satisfaction
- Food Preparation
- Communication
- Entered and managed data for payments, account information, and call logs to streamline operations.
Custodian
Texhoma Elementary School
Texhoma, US
05.2007 - 08.2009
- Operated cleaning equipment, including floor buffers and vacuums, ensuring high standards of cleanliness and safety.
- Maintained cleanliness of classrooms, hallways, and restrooms, contributing to a positive learning environment.
- Ensured compliance with health and safety standards while working.
- Assisted staff with setup for events and classroom activities, facilitating smooth operations and enhancing school events.
Education
Bachelor's in Psychology - Psychology
The Chicago School of Professional Psychology
Chicago, IL12-2025
High School -
Texhoma High School
Texhoma, OK01.2008
Skills
- Easily adaptable
- Eager to learn
- Easily taught, and can pick things up quickly
- Great with children and people of all ages
- Behave professionally
- Self-motivated
- Team building
- Communications
- Safety and sanitation training
- Effective managerial techniques
- Guest services expertise
- Excellent phone etiquette
- Customer service
- Conflict resolution
Timeline
Sales Associate/Florist
Southside, LLC
10.2023 - 08.2024
Sales Distributor
ItWorks
09.2018 - 01.2021
Stay At Home Mother/ Full-time Student
Stay At Home Mother/ Full-time Student
05.2014 - Current
Certified Massage Therapist
Emmanuel Barias, MD at Harana Med Spa
09.2013 - 02.2014
Waiter/Bartender
The Pub on The Bricks
08.2012 - 03.2013
Substitute Teacher
Texhoma Elementary School
08.2008 - 04.2013
Custodian
Texhoma Elementary School
05.2007 - 08.2009
Bachelor's in Psychology - Psychology
The Chicago School of Professional Psychology
High School -
Texhoma High School