Bethany Harris

• Giving customers amazing customer service
• Updated databases with new and modified customer data.
• Collected deposits or payments and arranged for billing.
• Updated system with order specifics and customer details, preferences, and billing information.
• Booking appointments
• Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Strengthened customer retention by offering discount options.
• Promoted available products and services to customers during service, account management and order calls.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Developed strong customer relationships to encourage repeat business.
• Evaluated individual performance against key targets and goals established by management.
• Answered inbound calls, chats and emails to facilitate customer service.
• Contacted customers about potential service upgrades, new services and account changes.
• Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
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• Greeted visitors entering establishment to determine nature and purpose of visit.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Monitored visitor access control systems including issuing identification badges when necessary.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Responded to inquiries and room requests made online, by phone, and via email.
• Maintained an organized reception area and ensured that all guests were attended to promptly.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Updated customer information in databases regularly to ensure accuracy of records.

Making sure all clients are heard and treated with respect.

• I was in charge of scheduling appointment with the customer and also selling merchandise
• Every now and then was in charge of laundry and cleaning of the tanning beds