Bethany Hernandez
Las Cruces,NM
Summary
Experienced with financial service operations and client relations. Utilizes effective communication and organizational skills to manage banking transactions and client inquiries. Knowledge of regulatory compliance and banking protocols ensures reliable and accurate service delivery.
Overview
5
5
years of professional experience
Work History
Universal Banker II
Citizens Bank of Las Cruces
Las Cruces, NM
04.2023 - Current
- Processed customer transactions efficiently across various banking products and services.
- Assisted clients with account inquiries, ensuring accurate and timely responses
- Maintained compliance with regulatory standards while handling sensitive financial information.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Executed wire transfers, stop payments and account transfers.
Server & Host
Olive Garden
Las Cruces, NM
06.2022 - Current
- Facilitated prompt and accurate seating and service of all guests
- Correctly calculated charges, issued bills and collected payments
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests expectations
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Trained new servers on restaurant policy and duties
Online Grocery Pickup
Walmart
Las Cruces, NM
01.2021 - 02.2022
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
- Reviewed orders prior to pick up for accuracy and purchase by dates
- Placed completed orders in labeled, temperature appropriate storage pending customer pick up
- Worked with over 300+ customers daily to fulfill specific customer picked orders according to customer needs and inventory availability
- Maintained high satisfaction ratings by completing orders quickly and providing excellent customer service
Education
New Mexico State University
Las Cruces, NM11.2025
Licensed -
Licensed Eyelash Technician
El Paso, TX01.2022
High School Diploma -
Deming High School
Deming, NM05.2020
Skills
- Hardworking
- Fast learner
- Team player
- Computer Literate
- Microsoft Word
- Excel
- Power Point
Timeline
Universal Banker II
Citizens Bank of Las Cruces
04.2023 - Current
Server & Host
Olive Garden
06.2022 - Current
Online Grocery Pickup
Walmart
01.2021 - 02.2022
New Mexico State University
Licensed -
Licensed Eyelash Technician
High School Diploma -
Deming High School