Aaliyah Hill
Roswell,GA
Summary
Experienced Universal Banker skilled in managing diverse banking tasks in high-pressure settings. Proficient in teller functions, account management, and financial product sales. Established ability to foster client relationships, maintain cash balances, and adhere to regulatory standards. Strong customer service orientation supported by in-depth knowledge of banking operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Universal Banker II
Ameris Bank
Marietta, GA
08.2024 - Current
- Responsible for serving as a customer service representative and consultant by identifying customer needs, cross-selling, and up-selling opportunities.
- Serve as both a Teller and Personal Banker to support customer and team needs. Performs other projects and duties as assigned.
- Meet quarterly sales goals in accordance with the score cards
Counter Help/PX
Panda Express
Pooler, GA
02.2023 - 08.2024
- Entry-level position focused on customer service and order fulfillment.
- Processing payments, handling cash transactions, and potentially operating a cash register.
- Greeting customers, taking orders, handling payments, preparing and serving food, and maintaining a clean dining area.
Multiple Roles
Dominos Pizza
Statesboro, GA
05.2020 - 03.2024
- Roles I Worked: Delivery Expert, CSR, AM level 1 through level 4, and GM.
- As a Delivery Expert, I was delivering food orders to customers, handling transactions, and providing excellent customer service.
- I would also assist with in-store operations, such as preparing food and answering phones.
- As a CSR, I was taking orders, handling payments, resolving customer issues, maintaining a clean and organized work environment, and preparing food.
- As an AM, I oversaw customer service, operations, and team management.
- I was involved in all aspects of the store's operations, including managing employees, handling customer interactions, preparing and delivering food, and ensuring a clean and organized work environment.
- As a GM, I oversaw daily operations, ensure efficiency, profitability, and high-quality customer service.
- Lead and motivated team while creating a positive work environment.
- Enforcing all company policies and procedures, including food safety and hygiene standards.
Seasonal Teller
Fidelity Bank
Lawrenceville, GA
05.2017 - 07.2019
- Provide excellent customer service and being prepared to go above and beyond what is expected to assist customers and teammates.
- Serve customers by processing a variety of transactions, using the banks policies and procedures.
- Open and service all accounts to include checking, savings, Certificates of Deposits and IRA's.
- Process customer transactions; verify coin and currency within deposit, ensure endorsements on negotiable items, and issues receipts.
- Verify endorsements, negotiability of items, funds availability and exchange coin/currency.
- Assist with daily operations as needed within the branch (included but not limited to), Vault transactions/balancing, Faxes, Customer Tech Support and inquiries regarding accounts or rates.
- Meet established monthly sales goals, customer contact strategy calls, and other business development as needed.
- Provide back up support to other branch staff as needed.
Education
Bachelor of Science - Sport Management, Business
Georgia Southern University
Statesboro, GA05.2023
Skills
- Customer service
- Customer relationship management
- Customer account management
- Financial product knowledge
- Problem solving
- Time management
Certification
- ABA Universal Banker Certificate
- ABA Bank Teller Certificate
- ABA Personal Banker Certificate
- ABA Digital Banker Certificate
- ABA Banking Solutions Provider Certificate
- ABA Customer Service Representative Certificate
- ABA Small Business Banker Certificate
Timeline
Universal Banker II
Ameris Bank
08.2024 - Current
Counter Help/PX
Panda Express
02.2023 - 08.2024
Multiple Roles
Dominos Pizza
05.2020 - 03.2024
Seasonal Teller
Fidelity Bank
05.2017 - 07.2019
Bachelor of Science - Sport Management, Business
Georgia Southern University