Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work
Verified
This profile is verified using an email address.

Sharon Bennett

Timberville ,VA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Universal Banker II Assistant Manager, Customer Service

Work Type

Full Time

Location Preference

On-Site
Location: Timberville , VA, USPittsburgh, PA
Open to relocation: Yes

Important To Me

Work-life balanceCompany CultureHealthcare benefitsPaid time off

Summary

Dynamic Assistant Manager with a proven track record at Food Lion Grocery, enhancing customer satisfaction through effective team leadership and strategic problem-solving. Skilled in staff training and development, I foster a collaborative environment that drives operational efficiency and strengthens customer loyalty, resulting in improved service quality and reduced wait times.

Overview

19
19
years of professional experience

Work History

Universal Banker II

Trust Bank
Bridgewater, VA
07.2024 - Current
  • Delivered exceptional customer service by addressing client inquiries and resolving issues efficiently.
  • Processed account transactions accurately, ensuring compliance with regulatory standards and internal policies.
  • Assisted clients in navigating digital banking platforms, enhancing user experience and satisfaction.
  • Trained new team members on operational procedures, fostering a collaborative work environment.
  • Identified opportunities for process improvements, streamlining workflows to enhance efficiency and reduce errors.
  • Led initiatives to cross-sell bank products, contributing to overall business growth and client engagement.
  • Analyzed customer feedback trends to inform strategic decisions that improved service offerings and retention rates.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
  • Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
  • Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
  • Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
  • Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
  • Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
  • Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
  • Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
  • Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
  • Managed risk effectively by adhering to established security protocols and diligently monitoring suspicious activities or transactions.
  • Demonstrated expertise in diverse banking platforms, consistently staying updated on industry trends and product offerings to better serve clients.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
  • Balanced teller drawers and ATM cash.
  • Opened, closed, and updated accounts for customers.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Performed account maintenance by closing out accounts and changing customer addresses.
  • Referred customers to other banking departments for specialized services.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Cross-sold credit cards, loans and other bank products.
  • Calculated fees due, interest and change for customer transactions.
  • Monitored and verified suspicious activity on customer accounts.
  • Wrote and distributed customer correspondence.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Handled various accounting transactions.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Assistant Manager, Customer Service

Food Lion Grocery
Timberville, VA
06.2007 - 07.2024
  • Led customer service team, enhancing service quality and response times.
  • Developed training programs, improving staff skills and product knowledge.
  • Implemented process improvements, increasing operational efficiency within the department.
  • Coordinated scheduling, optimizing workforce allocation during peak hours.
  • Resolved escalated customer complaints, strengthening customer loyalty and satisfaction.
  • Analyzed customer feedback to identify trends and drive service enhancements.
  • Collaborated with management on strategic initiatives to improve store performance.
  • Mentored new employees, fostering a culture of excellence in customer service delivery.
  • Created a positive work environment for staff members, promoting teamwork and employee morale.
  • Developed strong relationships with clients, leading to increased repeat business and loyalty.
  • Reduced wait times for customers through efficient task delegation and resource allocation.
  • Assisted in the hiring process, making recommendations for suitable candidates and conducting interviews as needed.
  • Fostered strong relationships between team members by facilitating open dialogue sessions where ideas could be freely exchanged without fear of judgment or criticism.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours without sacrificing operational efficiency or quality of service.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

High School Diploma -

Whitefish High School
Whitefish, MT
05.1986

Skills

Customer service

Money handling

Team leadership

Decision-making

Customer relations

Problem-solving

Team motivation

Staff training and development

Staff supervision

Task delegation

Customer rapport

Customer relationship management (CRM)

Conflict resolution

Team building

Policy enforcement

Performance reviewing

Financial management

Schedule oversight

Multitasking and organization

Strategic thinking

Employee supervision

Coaching and mentoring

Customer service and satisfaction

Orientating and training

Teamwork and collaboration

Computer skills

Problem resolution

Multitasking Abilities

Active listening

Customer relationship management

Staff training

Timeline

Universal Banker II

Trust Bank
07.2024 - Current

Assistant Manager, Customer Service

Food Lion Grocery
06.2007 - 07.2024

High School Diploma -

Whitefish High School

Similar Profiles

CREATE PROFILE
Sharon Bennett