Karime Cerda
East Chicago ,IN
Summary
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer Number years of related experience to a challenging position with room for advancement.
Skilled at helping customers to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Universal Banker II
Peoples Bank
Gary, IN
07.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Referred customers to other banking departments for specialized services.
Teller II
Text Credit Union
Gary, IN
03.2023 - 07.2024
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Processed applications for new accounts.
- Managed ATM replenishment and maintenance tasks as needed, guaranteeing the machine''s constant availability for clients.
Teller
Community Financial Service Center
Hammond, IN
08.2021 - 03.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma
East Chicago Central High School
East Chicago 06.2020
Skills
- Branch operations
- Cash handling proficiency
- Electronic funds transfer
- Customer needs assessment
- Wire transfers
- Transaction processing
- Banking software navigation
- Customer service
- Check processing
- Account openings
- Cash handling
- Check cashing and withdrawals
- Team collaboration
- Cross-selling expertise
- Know your customer
- ATM balancing
- Dual control vaults
- Due diligence
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker II
Peoples Bank
07.2024 - Current
Teller II
Text Credit Union
03.2023 - 07.2024
Teller
Community Financial Service Center
08.2021 - 03.2023
High School Diploma
East Chicago Central High School