Bethany Hickman
Summary
Dedicated healthcare professional with extensive experience in personalized patient care. Proficient in developing and implementing dementia care strategies, while facilitating effective communication among team members and families. Driven to enhance resident well-being through compassionate support and consistent follow-through.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
Right At Home Care
Rancho Cucamonga, California
11.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Collaborated with family members to develop personalized care plans.
- Documented client progress and reported changes to healthcare professionals.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Supported bathing, dressing and personal care needs.
- Managed transportation for clients to appointments and social activities.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Clare Bridge Programs Manager
Brookdale Senior Living Memory Care
Reno, Nevada
09.2023 - 05.2024
- Designs & Implements the dementia care program in accordance with the CB standards
- Developed person-centered programs addressing individual needs and interests of residents.
- Accomplishes multiple tasks within established timeframes.
- Maintains a professional, organized, and safe environment for employees and residents.
- Facilitated resolution of staff conflicts by actively listening to concerns and identifying middle ground.
- Managed department budget and tracked equipment and supplies.
- Coordinated communication with employees, suppliers, and stakeholders to align efforts toward established care goals.
Medication Technician
Woodbridge Terrace Of Irvine
04.2021 - 04.2023
- Assisted in creating and updating care plans for residents
- Followed standards of hygiene, safety, and infection control when handling and disposing of medications
- Followed hospital policies and procedures related to medication administration.
- Administered medications according to prescribed schedules and protocols.
- Monitored patient reactions and reported changes to healthcare staff.
- Maintained accurate records of medication administration and inventory.
Lead Customer Care Coordinator
Pet Vet Care Centers
10.2019 - 04.2021
- Scheduling appointments and surgeries for customers with our veterinarians and board certified specialists
- Highly experienced with coordinating communication between physicians, customers, and specialists
- Documenting customer concerns and relaying important information to the owners regarding their pet's care in a timely manner.
Lead Medication Technician
Hollybrook Senior Living And Memory Care
03.2018 - 07.2019
- Prepare and administer daily as-needed medications to the assisted living and memory care residents
- Observe and document findings or changes to resident mental and physical states
- Coordinate resident care by maintaining communication with family members, doctors, and pharmacies to ensure patients' needs are met.
- Administered medications to residents according to prescribed schedules.
- Monitored resident health and reported changes to nursing staff.
- Maintained accurate medication records and documentation for compliance.
Medication Technician
The Meridian At Anaheim Hills
01.2016 - 01.2018
- Prepare and administer daily as-needed medications to the assisted living and memory care residents
- Observe and document findings or changes to resident mental and physical states
- Coordinate resident care by maintaining communication with family members, doctors, and pharmacies to ensure patients' needs are met.
Sales Associate/Cashier
Old Navy
01.2009 - 01.2016
- Maintain product knowledge to effectively answer customer questions and drive sales
- Assess needs of customers to best provide assistance and information on product
- Work as a valued team member to accomplish overall store goals
- Provide excellent customer service.
Education
Diploma -
Katella High School
CA06-2009
Expected Graduation Present -
Fullerton College
CASkills
- Healthcare Information
- Insurance Verification
- Nursing Assistance
- Medical Records Management
- Patient Admission
- Consistent Follow Through
- Observation Documentation
- Privacy and Confidentiality
- Calm Under Stress
- Quality Patient Care
- Resident Support
- Policy Implementation
- Strategic Planning
Certification
CPR & First Aid & AED (C.A Current)
- Home Care Aid Certified
References
References available upon request
Timeline
Caregiver
Right At Home Care
11.2025 - Current
Clare Bridge Programs Manager
Brookdale Senior Living Memory Care
09.2023 - 05.2024
Medication Technician
Woodbridge Terrace Of Irvine
04.2021 - 04.2023
Lead Customer Care Coordinator
Pet Vet Care Centers
10.2019 - 04.2021
Lead Medication Technician
Hollybrook Senior Living And Memory Care
03.2018 - 07.2019
Medication Technician
The Meridian At Anaheim Hills
01.2016 - 01.2018
Sales Associate/Cashier
Old Navy
01.2009 - 01.2016
Diploma -
Katella High School
Expected Graduation Present -
Fullerton College