Bethany Howse
Los Angeles,CA
Summary
Customer-focused hospitality professional with over 20 years managing front-of-house operations in high-volume restaurants. Expertise in building strong guest relationships, resolving service issues efficiently, and driving repeat business through exceptional service and staff training.
Overview
10
10
years of professional experience
Work History
Assistant General Manager / Captain Server
Mirate
Los Angeles, CA
09.2023 - Current
- Manage daily front-of-house operations for a high-volume restaurant, ensuring seamless service and exceptional guest experiences.
- Build strong guest relationships, resolving service issues quickly and turning challenges into positive outcomes that drive repeat business.
- Served as key communication point between management, staff, and guests to enhance satisfaction.
- Train and mentor new staff on service standards, restaurant systems, and operational workflows.
- Coordinated employee scheduling, inventory management, and cash handling to ensure adequate staffing and operational efficiency during peak hours.
- Handled guest inquiries through phone calls and emails to provide timely assistance. via phone and email, ensuring timely follow-up and customer
Lead Server
Granville
Pasadena, CA
05.2021 - 09.2023
- Utilized extensive product knowledge to guide guests in menu selections, leading to higher check averages through tailored recommendations.
- Provided exceptional guest service in fast-paced environment, fostering strong guest relationships and driving repeat business.
- Trained new team members, enhancing team efficiency and ensuring service consistency.
FOH Manager / Bartender / Server
The Parkview
Winter Park, FL
07.2016 - 04.2020
- Managed daily restaurant operations, ensuring efficient staff scheduling, accurate inventory control, and timely vendor orders.
- Led hiring, interviewing, and training processes for front-of-house team members.
- Organized stockrooms, managed inventory tracking, and coordinated supply orders to maintain efficient operations.
- Oversaw guest relations and service recovery, effectively resolving concerns to uphold high customer satisfaction.
- Led team meetings to align staff on service goals and promotions, enhancing communication and operational improvements.
Event Supervisor
John Michael Events
Orlando, FL
02.2016 - 05.2017
- Supervised service teams at large-scale catered events, achieving high client satisfaction through smooth execution.
- Coordinated logistics for transportation, event setup, service operations, and breakdown to ensure seamless event delivery.
- Managed on-site staff performance and resolved issues in real time, meeting client expectations effectively.
- Completed post-event reports to improve service quality and operational efficiency.
Education
Associate Degree - Patisserie & Baking
Orlando Culinary Academy
General Studies Coursework -
Valencia Community College
Skills
- Guest Relations & Hospitality
- Food & Beverage Knowledge
- Menu upselling
- Operations management
- Team Leadership
- Staff mentoring
- Fast-paced multitasking
- Adaptability
Timeline
Assistant General Manager / Captain Server
Mirate
09.2023 - Current
Lead Server
Granville
05.2021 - 09.2023
FOH Manager / Bartender / Server
The Parkview
07.2016 - 04.2020
Event Supervisor
John Michael Events
02.2016 - 05.2017
Associate Degree - Patisserie & Baking
Orlando Culinary Academy
General Studies Coursework -
Valencia Community College