Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

BETHANY HYDE

Holly Springs,NC

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Delivery Services Director

Stone Door Group
03.2023 - Current
  • Performed initial interviews for all inbound consultants for company
  • Led daily SCRUM meetings to review pipeline of engagements and identify appropriately skilled resources
  • Actively managed consultant bench to keep consultants on engagements with multiple partners such as Red Hat, Red Hat APAC, IBM, Kyndryl, Global Knowledge/Skillsoft, ExitCertified, LearnQuest, etc
  • Created & managed Learning Management System to ensure content is current as well as managed customer demand to ensure consultants obtained the appropriate certifications & skillsets
  • Created & updated multiple SOPs for Delivery, Recruiting, Onboarding, Internal Processes, etc
  • Utilized JIRA for managing projects, operational tasks, and utilized Confluence for documentation
  • Collaborated with customers in weekly, biweekly, and monthly meetings to ensure customer satisfaction, success, etc
  • Managed customer escalations on engagements
  • Negotiated contracts, prepared customer proposals, managed work orders, etc
  • Prepared executive reports on performance and profitability of delivery services organization
  • Managed Recruiting Services Queue by reviewing resumes, performing interviews, and onboarding consultants

Consultant Resource Manager

Stone Door Group
05.2021 - 03.2023
  • Managed multiple technical bootcamps for groups of consultants to complete Red Hat certification process which increased consultant bench to grow business
  • Created company Statements of Qualifications (SOQ) for all consultants in Salesforce
  • Participated in daily SCRUM meetings to identify available resources and actively managed consultant bench to keep consultants on engagements with multiple partners
  • Utilized Salesforce to search certifications and skills of consultants to fill opportunities for customers
  • Managed Job Postings and Work Orders in Fieldglass
  • Utilized JIRA for managing projects, operational tasks, and Confluence for documentation
  • Collaborated with Red Hat/Monument Consulting in weekly meetings and check ins to ensure consultants are meeting expectations
  • Created content for new learning plans for Learning Management System to certify consultants for Red Hat, IBM, etc
  • Integrated newly certified consultants into consultant bench and collaborated to have them job shadow and/or get them working with a company partner
  • Maintained communication with customer Project Manager throughout engagement
  • Utilized Salesforce to create opportunities and manage engagement progress throughout engagement

Executive Assistant

Stone Door Group
09.2019 - 05.2021
  • Coordinated the COO & CEO’s calendars, scheduling meetings with key stakeholders, customers, and consultants
  • Utilized Asana & JIRA for managing project and operational tasks and Confluence for documentation
  • Managed and shipped all company and company branded gifts for consultant birthdays, Christmas, and special events, in the US and abroad
  • Managed and shipped all company and company branded gifts for clients for Christmas, special events, and webinars, in the US and abroad
  • Utilized Salesforce for time & expenses
  • Implemented and managed company store website as well as ordered and managed all inventory using multiple vendors
  • Wrote blog posts for company website

Office Manager

Hope Chapel Preschool
08.2015 - 08.2019

Grade Math Teacher

Wake County Public Schools
07.2011 - 08.2015

Education

Bachelor of Arts - Middle School Education

Southwest Baptist University

Skills

  • Project Coordination
  • Project Management
  • Reliable
  • Teachable
  • Flexible
  • Self-starter
  • Task-Oriented
  • Relational
  • Organized
  • Fast Learner

Accomplishments

  • Atlassian Jira
  • Atlassian Confluence
  • Salesforce
  • Google Suite
  • Microsoft Office
  • Fieldglass
  • Asana

Certification

  • Red Hat Portfolio: Foundational, September 2023
  • Red Hat Sales Specialist - Red Hat Ansible Automation Platform - April 2023
  • Red Hat Sales Specialist - IT Automation and Management - April 2023
  • Red Hat Sales Specialist - Red Hat OpenShift - February 2023
  • Red Hat Sales Specialist - Red Hat Application Services - February 2023
  • Red Hat Sales Specialist - Cloud-Native Development - February 2022
  • AgilePM Foundations, APMG - May 2020


Timeline

Delivery Services Director

Stone Door Group
03.2023 - Current

Consultant Resource Manager

Stone Door Group
05.2021 - 03.2023

Executive Assistant

Stone Door Group
09.2019 - 05.2021

Office Manager

Hope Chapel Preschool
08.2015 - 08.2019

Grade Math Teacher

Wake County Public Schools
07.2011 - 08.2015

Bachelor of Arts - Middle School Education

Southwest Baptist University

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BETHANY HYDE