Bethany Kereluk
San Tan Valley,Arizona
Summary
Hardworking Insurance Broker with 10 years of experience maximizing revenues by leveraging strong sales strategies and deep knowledge of available insurance products. Customer-focused salesperson with team-oriented mindset and comprehensive consumer need assessment. Supportive listener with extraordinary customer empathy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Broker
Self Employed
10.2021 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
- Streamlined the insurance application process, resulting in faster approvals and increased efficiency.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring competitive pricing and comprehensive coverage.
- Implemented an organized system for managing client files, improving overall productivity and data management capabilities.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
- Achieved high customer retention rates by maintaining open communication channels and addressing concerns promptly.
Account Manager
Horace Mann Insurance
01.2021 - 10.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Combat Engineer (12B)
US Army
01.2019 - 12.2020
- Enhanced team efficiency by streamlining communication and coordination in high-pressure situations.
- Improved safety measures for field operations, resulting in a significant decrease in injuries among squad members.
- Led demolition projects with precision and accuracy, ensuring successful completion within deadlines.
- Constructed defensive structures to fortify positions, providing increased security for personnel.
- Placed explosives and performed mine-sweeping activities on land.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Trained in use of tear gas, passive ordnance, and explosives.
Call Center Manager
Health Choice One
09.2014 - 01.2019
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
- Enhanced team performance, providing regular coaching sessions and constructive feedback for continuous improvement.
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Collaborated with other departments to develop solutions for resolving recurring customer issues, improving overall satisfaction levels.
- Created a supportive work environment that encouraged open communication, fostering a strong sense of teamwork among agents.
- Achieved high levels of employee retention by designing an engaging onboarding program focused on support and mentorship for new hires.
Education
High School Diploma -
Trumbull Career And Technical Center Adult Training Center
Warren, OH05.2014
Skills
- Skilled Negotiator
- Prospecting Skills
- Proactive Team Player
- Commission-Based Sales
- Top-Rated Sales Performance
- Underwriting Knowledge
- Client Relations Expert
- Client relations
- Networking capabilities
- Time management
- Sales expertise
- Claims handling
Certification
- Health & Life License - 2014
- Property & Casualty License - 2021
Timeline
Insurance Broker
Self Employed
10.2021 - Current
Account Manager
Horace Mann Insurance
01.2021 - 10.2021
Combat Engineer (12B)
US Army
01.2019 - 12.2020
Call Center Manager
Health Choice One
09.2014 - 01.2019
High School Diploma -
Trumbull Career And Technical Center Adult Training Center
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