Emmanuel Guardado
1401 Redhawk Cir Apt K302,CA
Summary
I am a sales-driven professional with hands-on experience in cold calling and door-to-door sales backgrounds that have taught me both the challenges and the rewards of the sales industry. I’m highly motivated by helping people, delivering real value, and ensuring customer satisfaction at every stage of the process. I work extremely well under pressure, stay focused on results, and consistently push myself to meet and exceed targets.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Broker
Freeway Insurance
01.2025 - Current
- Developed tailored insurance solutions to meet client needs and expectations.
- Facilitated communication between clients and insurance carriers to streamline policy issuance.
- Conducted thorough market research to identify optimal coverage options for clients.
- Mentored junior brokers on best practices in client relations and policy management.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
Sales Account Manager
Envision Bay Consulting
10.2023 - 11.2024
- Led client onboarding processes, ensuring seamless integration of services and satisfaction.
- Developed and maintained strong client relationships to enhance retention and loyalty.
- Managed key accounts, ensuring consistency in service delivery and communication excellence.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Negotiated prices, terms of sale and service agreements.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Barista Shift Supervisor
Starbucks
01.2019 - 09.2023
- Supervised daily operations, ensuring optimal workflow and high-quality customer service.
- Trained and mentored new baristas, enhancing team performance and service speed.
- Managed inventory levels, reducing waste through effective stock rotation and ordering practices.
- Implemented training programs for staff on beverage preparation and equipment usage.
- Resolved customer complaints efficiently, maintaining high satisfaction ratings consistently.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Education
High School Diploma -
John Napier
El SalvadorSkills
- Proactive team player
- Driven
- Sales presentations
- Commission-based sales
- Skilled negotiator
- Cold calling
- Commission-based sales experience
- Customer advocate
Certification
Certified Personal lines Broker
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Insurance Broker
Freeway Insurance
01.2025 - Current
Sales Account Manager
Envision Bay Consulting
10.2023 - 11.2024
Barista Shift Supervisor
Starbucks
01.2019 - 09.2023
High School Diploma -
John Napier