Summary
Overview
Work History
Education
Skills
Languages
Trained Mix Martial Artist
Timeline
Generic

Brenett Jimenez - Roman

Atlantic City,NJ

Summary

Adept at navigating the complexities of insurance regulations and delivering top-tier customer service, I leveraged my expertise in policy analysis and client relations to enhance customer loyalty at Family First Life. My ability to build rapport and my proactive team player attitude have consistently driven positive outcomes, including a significant increase in referral business.

Experienced Life Coach versed in guiding individuals to build useful life skills and manage challenging circumstances. Compassionate and energetic with in-depth understanding of coaching processes, documentation requirements and available resources. History of effectively helping clients through positive communication strategies and individual counseling. Knowledgeable about collecting and analyzing data to further treatment and program goals.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Cheerful Food and Beverage offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns.

Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Motivated Food Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

10
10
years of professional experience

Work History

Insurance Broker

Family First Life
Egg Harbor City, NJ
06.2022 - Current
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Maintained thorough knowledge of insurance regulations, staying up-to-date on changes that could impact clients or business operations.
  • Developed strong relationships with insurance carriers, allowing for more efficient claim resolution processes.
  • Generated referral business from satisfied customers who shared positive experiences with friends and colleagues.
  • Organized regular check-ins with clients to review coverage limits and ensure adequate protection as their life circumstances changed.
  • Enhanced customer loyalty by delivering timely and accurate policy updates and renewal information.
  • Assisted clients with claims processing, ensuring a smooth experience during difficult times.

Food and Beverage Attendant

Hard Rock Casino
Atlantic City, NJ
04.2022 - 11.2022
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
  • Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Food and Beverage Attendant

Ocean Casino Resort
Atlantic City, NJ
06.2018 - 03.2022
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Assisted in training new team members, sharing knowledge and best practices to maintain high standards of service across the board.
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.

Food Server

Harrahs Casino And Resort
Atlantic City, NJ
09.2014 - 02.2018
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Education

Trained Life Coach -

IPEC Coaching Institute
Online School

High School -

Atlantic City High School
Atlantic City, NJ
06.2008

Skills

  • Proactive team player
  • Networking capabilities
  • Claims Handling
  • Sales Presentations
  • Driven
  • Underwriting knowledge
  • Life and health insurance
  • Underwriting principles
  • Premium financing
  • Commission-based sales
  • Policy coverage expert
  • Policy analysis
  • Skilled negotiator
  • Warm and cold leads development
  • Client relations expert
  • Retirement planning
  • Top-rated sales performance
  • Customer Service
  • Client Retention
  • Quotes and sales
  • Policy Renewals
  • Customer follow-up
  • Licensed Insurance Agent
  • Self-awareness
  • Motivational Skills
  • Work-Life Balance
  • Behavior Modification
  • Coaching Techniques
  • Building rapport
  • Performance Improvement
  • Health and wellness
  • Resilience building
  • Assertiveness Training
  • Life Transitions
  • Accountability Coaching
  • Positive Psychology
  • Spiritual Coaching
  • Ethics and Boundaries
  • Lifestyle coaching
  • Client assistance
  • Growth planning
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Decision-Making
  • Team building
  • Adaptability
  • Positive patient experiences
  • Quick Learner
  • Positive Attitude
  • Multitasking
  • Strong Work Ethic
  • Cleaning and sanitation
  • Problem-Solving
  • Strong Communication Skills
  • Positive Attitude and Energy
  • Team Oriented
  • Fast-Paced Environment
  • Working with Diverse People
  • Productivity and Efficiency
  • Cash Register Operation
  • Safe Food Handling
  • Food safety knowledge
  • Interpersonal Skills
  • Heavy Lifting Capacity

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Trained Mix Martial Artist

Harbor Jiu Jitsu Student

Timeline

Insurance Broker

Family First Life
06.2022 - Current

Food and Beverage Attendant

Hard Rock Casino
04.2022 - 11.2022

Food and Beverage Attendant

Ocean Casino Resort
06.2018 - 03.2022

Food Server

Harrahs Casino And Resort
09.2014 - 02.2018

Trained Life Coach -

IPEC Coaching Institute

High School -

Atlantic City High School
Brenett Jimenez - Roman