Bethany Knight
Braselton,GA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
17
17
years of professional experience
Work History
Division Outside Sales Admin
All Turf Lawncare
Winder, GA
02.2021 - Current
- Audit all sales from the outside sales team from start to finish
- Maintain accurate and up to date customer records in CRM system to ensure effective communication and follow up
- Provide excellent customer service by promptly responding to inquiries from clients via phone or email
- Developed training materials/manuals for new hires on company policies/procedures related to sales
Receptionist/Agent Assistant
Country Financial
Cartersville, GA
04.2019 - 03.2020
- Greet customers in person and over the phone, directing them to the appropriate team members
- Manage appointment scheduling and office communications
- Assist in handling incoming inquiries and maintaining customer records
- Support the team with various administrative tasks and projects
- (COVID)
Account Manager
Circuit World
Blairsville, GA
09.2016 - 08.2018
- Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
- Implemented process improvements that streamlined account management workflows, enhancing overall efficiency.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
Office Manager
Invision Stone
Murphy, NC
04.2014 - 08.2015
- Managed vendor relationships, negotiating contracts to secure favorable terms and services for the organization.
- Oversaw scheduling and appointment management, ensuring optimal use of executive time and resources.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Head Cashier
Lowes Home Improvement Stores
Murphy, NC
10.2009 - 06.2014
- Supervised daily cash operations, ensuring accuracy and compliance with company policies.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Conducted regular audits of cash drawers, ensuring adherence to security measures and accountability.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
Education
Diploma - undefined
Union County High School
Blairsville, GA05.2005
Skills
- Data entry
- Time management
- Organization skills
- Typing
- Phone etiquette
- Administration experience
Timeline
Division Outside Sales Admin
All Turf Lawncare
02.2021 - Current
Receptionist/Agent Assistant
Country Financial
04.2019 - 03.2020
Account Manager
Circuit World
09.2016 - 08.2018
Office Manager
Invision Stone
04.2014 - 08.2015
Head Cashier
Lowes Home Improvement Stores
10.2009 - 06.2014
Diploma - undefined
Union County High School