Jessenia Pendola
Northbridge,USA
Summary
Accomplished and dynamic sales support professional with extensive experience across multiple industries, recognized for exceptional attention to detail and organizational skills. Proven ability to maintain confidentiality of sensitive data while managing multiple high-priority projects in fast-paced environments. Results-driven with expertise in data analysis, reporting, and process optimization, complemented by a strong track record in streamlining office operations and providing comprehensive administrative support. Bilingual in English and Spanish, facilitating effective communication and collaboration within diverse teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Marketing Admin Assistant and Event Coordinator
Lifeward
Marlborough, MA
01.2019 - Current
- Managed U.S. sales and marketing initiatives, including events, tradeshows, and customer outreach, improving team efficiency and client engagement.
- Administered CRM (Salesforce) and ERP systems to optimize sales operations, revenue tracking, and reporting accuracy.
- Partnered with Sales, Finance, and Logistics teams to ensure accurate quoting, order processing, and timely product delivery.
- Oversaw lead management and inquiry routing across multiple platforms, enhancing response time and data accuracy.
- Implemented process improvements to strengthen cross-functional workflows and operational effectiveness.
- Maintained communication channels for the Spinal Cord Injury (SCI) user community and Stroke Clinics, managing HIPAA documentation, insurance referrals, and pre-approvals.
- Assisted with executive scheduling, calendar management, and coordination of internal and external meetings and events.
- Supported administrative functions including travel coordination, expense processing, and contract management.
- Managed marketing data to ensure accuracy, consistency, and actionable insights.
Sr. Service Plan Support Specialist
Waters Corporation
Milford, MA
01.2016 - 01.2019
- Supported Account Managers, Field Service Engineers, and Sales representatives with new quotes and renewals.
- Processed credit and rebills on cancelled contracts and generated manual invoices.
- Managed order processing and sales orders using SAP in compliance with corporate policy.
- Handled incoming customer inquiries and provided timely solutions.
Sales Support Admin
Energy Federation, Inc.
Southborough, MA
01.2015 - 01.2016
- Partnered with Sales, Customer Service, and Program Management to process new orders.
- Managed web-based email accounts to qualify and disperse inquiries.
- Processed sales orders for consumer and wholesale accounts.
- Provided weekly data reports for upper management on open orders and daily sales numbers.
- Managed monthly invoicing for the Wholesale division and financing.
Inside Sales / Sales Operations Specialist
Cybex International
Medway, MA
01.2008 - 01.2016
- Served as liaison between customers, internal operations, Outside Sales, and Marketing.
- Managed order processing to ensure customer satisfaction and compliance with company policies.
- Developed and promoted new business from incoming inquiries and outbound campaigns.
- Handled customer inquiries regarding product pricing, specifications, comparisons, and availability.
- Qualified, logged, and distributed sales leads to field sales, maintaining status throughout the sales cycle.
- Managed CRM (Salesforce/Oracle) for the assigned territory.
- Supported North American and International field sales groups, distribution network, and marketing with outbound campaigns to generate incremental sales.
- Coordinated with Logistics to ensure timely delivery and communicated lead times and product availability to the distribution network.
Licensed Pharmacy Technician
CVS Caremark
Milford, MA
01.2000 - 01.2005
- Prescription Processing: Pharmacy technicians are responsible for receiving and processing prescription requests. This includes verifying the accuracy of the prescription, entering patient information into the pharmacy system, and ensuring all necessary details are present.
- Medication Preparation: They prepare and dispense medications by selecting the appropriate drug, counting pills, and labeling medication containers with dosage instructions and expiration dates. This may also involve compounding medications or preparing creams and ointments.
- Patient Interaction: Pharmacy technicians often serve as the first point of contact for patients. They greet patients, answer routine questions, and assist with insurance claims and billing inquiries. While they cannot provide medical advice, they help patients understand their prescriptions.
- Inventory Management: Maintaining an organized pharmacy is essential. Technicians are responsible for managing inventory, checking stock levels, ordering medications, and removing expired products from the shelves.
- Administrative Duties: In addition to technical tasks, pharmacy technicians may handle administrative responsibilities such as maintaining records, processing insurance claims, and ensuring compliance with state and federal regulations.
- Collaboration with Healthcare Professionals: Pharmacy technicians work closely with pharmacists, doctors, and nurses to ensure safe and effective medication management. They may assist in verifying medication orders and preparing complex drug regimens in clinical settings.
Education
High School Diploma -
Milford High School
Milford, MA06-2000
Skills
- Customer Service Communication Analytical & Multitasking
- Sales assistance
- Skilled in Microsoft Office suite
- FrontPage, Adobe Acrobat, Adobe Photoshop, Oracle, PeopleSoft, SAP, Salesforce, Concur
- Customer service
- Efficient data input
- Computer skills
- Administrative support
- Data entry
- Office administration
Accomplishments
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Travel Planning - Booked heavy domestic and international travel for the Company of 105 employees.
- Scheduling - Organized technician schedule for customer jobs.
- Collaborated with a cross-functional team of five to develop and launch a company rebrand and sales kickoff meeting.
Certification
- Licensed Pharmacy Technician
Languages
Spanish
Timeline
Sales Marketing Admin Assistant and Event Coordinator
Lifeward
01.2019 - Current
Sr. Service Plan Support Specialist
Waters Corporation
01.2016 - 01.2019
Sales Support Admin
Energy Federation, Inc.
01.2015 - 01.2016
Inside Sales / Sales Operations Specialist
Cybex International
01.2008 - 01.2016
Licensed Pharmacy Technician
CVS Caremark
01.2000 - 01.2005
High School Diploma -
Milford High School