MIA E. SCARBROUGH
Peachtree City,GA
Summary
A dedicated customer service professional with over five years of experience in hospitality and event coordination. I am skilled in managing guest experiences, ensuring safety, and providing top-tier service. I seek to leverage my passion for travel and interpersonal skills as a Flight Attendant for Delta Air Lines.
Overview
7
7
years of professional experience
Work History
Event Marketing & Sales Coordinator
Gallopade International
05.2024 - Current
- Worked closely with the sales and marketing team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed logistics such as venue booking, equipment setup, and scheduling, ensuring flawless event execution and attendee satisfaction.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Digital Marketing Specialist
Country Fried Creative
04.2022 - 05.2024
- Developed tailored marketing strategies and provided ongoing support for 10+ digital, social, and CRM campaigns
- Led regular client meetings to ensure goal alignment and deliver personalized marketing solutions
- Created and executed targeted social media content for multiple platforms, increasing engagement and online presence for clients in diverse industries.
Event and Catering Coordinator
Flat Creek Country Club
Peachtree City, GA
01.2018 - 01.2021
- Coordinated with clients to plan and execute various events, including weddings, corporate events, and private parties
- Assisted with all event logistics, including venue setup, catering, and staff coordination, to ensure a smooth and successful event
- Provided on-site support during events and improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Beverage Cart Attendant
Flat Creek Country Club
Peachtree City, GA
01.2018 - 01.2021
- Provided convenient and friendly beverage service to guests, enhancing their experience on the course
- Managed inventory on the cart, ensuring a variety of options were available and everything was stored correctly to confirm efficient and enjoyable service
- Engaged with guests to ensure a positive experience, offering product suggestions and accommodating special requests.
Host & Server
Flat Creek Country Club
Peachtree City, GA
01.2018 - 01.2021
- Greeted each guest warmly and seated them promptly to deliver a welcoming first impression
- Maintained attentiveness to guest needs, providing exceptional service throughout their dining experience
- Facilitated a seamless dining experience by coordinating with kitchen and bar staff to ensure timely and accurate order delivery.
Bar Steward
Flat Creek Country Club
Peachtree City, GA
01.2018 - 01.2021
- Enhanced customer satisfaction by providing attentive service, promptly addressing any concerns, and creating a friendly and welcoming atmosphere.
- Prepared and served a variety of beverages, including custom cocktails, ensuring all drinks met quality standards
- Maintained inventory, restocked supplies, and ensured cleanliness to promote a safe and inviting environment.
Education
Bachelor of Arts - Mass Communication
Georgia College & State University
Milledgeville, GA05.2023
Skills
- Crisis Management
- Safety Procedures & Protocols
- Cultural Awareness
- Customer Communication
- CPR & First Aid Certified
- Exceptional Customer Service
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Interpersonal Skills
- Team Collaboration
Volunteer Experience
Camp Winshape
Camp Counselor
- Supervised and engaged children in various activities, including games, sports, arts and crafts.
- Planned and led activities, fostering a positive and inclusive atmosphere for campers.
- Collaborated with program directors to meet individual camper needs and effectively communicated with parents.
Midwest Food Bank
Volunteer
- Assisted in stocking and organizing food donations, ensuring a well-maintained and accessible inventory.
- Interacted with families, providing a friendly and supportive environment.
Clothes Less Traveled
Volunteer
- Greeted and assisted customers, creating a welcoming shopping experience.
- Organized donations, ensuring items were displayed attractively and accessibly for an orderly store environment.
Timeline
Event Marketing & Sales Coordinator
Gallopade International
05.2024 - Current
Digital Marketing Specialist
Country Fried Creative
04.2022 - 05.2024
Bar Steward
Flat Creek Country Club
01.2018 - 01.2021
Event and Catering Coordinator
Flat Creek Country Club
01.2018 - 01.2021
Beverage Cart Attendant
Flat Creek Country Club
01.2018 - 01.2021
Host & Server
Flat Creek Country Club
01.2018 - 01.2021
Bachelor of Arts - Mass Communication
Georgia College & State University