MIA E. SCARBROUGH
Peachtree City,GA
Summary
A dedicated customer service professional with over five years of experience in hospitality and event coordination. I am skilled in managing guest experiences, ensuring safety, and providing top-tier service. I seek to leverage my passion for travel and interpersonal skills as a Flight Attendant for Delta Air Lines.
Overview
7
7
years of professional experience
Work History
Event Marketing & Sales Coordinator
Gallopade International
05.2024 - Current
- Worked closely with the sales and marketing team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Managed logistics such as venue booking, equipment setup, and scheduling, ensuring flawless event execution and attendee satisfaction.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Digital Marketing Specialist
Country Fried Creative
04.2022 - 05.2024
- Developed tailored marketing strategies and provided ongoing support for 10+ digital, social, and CRM campaigns
- Led regular client meetings to ensure goal alignment and deliver personalized marketing solutions
- Created and executed targeted social media content for multiple platforms, increasing engagement and online presence for clients in diverse industries.
Event and Catering Coordinator
Flat Creek Country Club
01.2018 - 01.2021
- Coordinated with clients to plan and execute various events, including weddings, corporate events, and private parties
- Assisted with all event logistics, including venue setup, catering, and staff coordination, to ensure a smooth and successful event
- Provided on-site support during events and improved client satisfaction by promptly addressing concerns and providing excellent customer service.
Beverage Cart Attendant
Flat Creek Country Club
01.2018 - 01.2021
- Provided convenient and friendly beverage service to guests, enhancing their experience on the course
- Managed inventory on the cart, ensuring a variety of options were available and everything was stored correctly to confirm efficient and enjoyable service
- Engaged with guests to ensure a positive experience, offering product suggestions and accommodating special requests.
Host & Server
Flat Creek Country Club
01.2018 - 01.2021
- Greeted each guest warmly and seated them promptly to deliver a welcoming first impression
- Maintained attentiveness to guest needs, providing exceptional service throughout their dining experience
- Facilitated a seamless dining experience by coordinating with kitchen and bar staff to ensure timely and accurate order delivery.
Bar Steward
Flat Creek Country Club
01.2018 - 01.2021
- Enhanced customer satisfaction by providing attentive service, promptly addressing any concerns, and creating a friendly and welcoming atmosphere.
- Prepared and served a variety of beverages, including custom cocktails, ensuring all drinks met quality standards
- Maintained inventory, restocked supplies, and ensured cleanliness to promote a safe and inviting environment.
Education
Bachelor of Arts - Mass Communication
Georgia College & State University
Milledgeville, GA05.2023
Skills
- Crisis Management
- Safety Procedures & Protocols
- Cultural Awareness
- Customer Communication
- CPR & First Aid Certified
- Exceptional Customer Service
- Conflict Resolution
- Multitasking in Fast-Paced Environments
- Interpersonal Skills
- Team Collaboration
Volunteer Experience
Camp Winshape
Camp Counselor
- Supervised and engaged children in various activities, including games, sports, arts and crafts.
- Planned and led activities, fostering a positive and inclusive atmosphere for campers.
- Collaborated with program directors to meet individual camper needs and effectively communicated with parents.
Midwest Food Bank
Volunteer
- Assisted in stocking and organizing food donations, ensuring a well-maintained and accessible inventory.
- Interacted with families, providing a friendly and supportive environment.
Clothes Less Traveled
Volunteer
- Greeted and assisted customers, creating a welcoming shopping experience.
- Organized donations, ensuring items were displayed attractively and accessibly for an orderly store environment.
Timeline
Event Marketing & Sales Coordinator
Gallopade International
05.2024 - Current
Digital Marketing Specialist
Country Fried Creative
04.2022 - 05.2024
Bar Steward
Flat Creek Country Club
01.2018 - 01.2021
Event and Catering Coordinator
Flat Creek Country Club
01.2018 - 01.2021
Beverage Cart Attendant
Flat Creek Country Club
01.2018 - 01.2021
Host & Server
Flat Creek Country Club
01.2018 - 01.2021
Bachelor of Arts - Mass Communication
Georgia College & State University
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