Bethany Liese
West Warwick,RI
Summary
Most of my work history was dedicated to retail and sales, but my most important role throughout my life has been as a mom and being involved in their education. Mostly a stay at home mother, working part-time for the last 11 years and working on my Masters in Elementary Education, I was extremely involved in their schooling between Wakefield Hills Elementary and now at St. Josephs School.
While my twins were at WHES, I was a PTO member from 2017 and held the roll as the PTO President from 2018 until 2022.
Overview
23
23
years of professional experience
Work History
Retail Manager
Anderson's Ski & Dive Ctr,
09.2000 - Current
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Completed daily paperwork and computer entry of sales data as established by management.
Sales Representative
Books Are Fun
09.2014 - 05.2016
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
Travel Advisor
New England Action Sports
09.2006 - 05.2014
- Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Provided travel brochures and publications to build relationships, drive more traffic and bookings and showcase expertise.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Financial Sales Representative
New York Life Insurance Co
09.2007 - 01.2009
- Developed incentives, achieving sales targets to increase revenue.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Discussed financial options with clients and provided informed suggestions.
Education
No Degree - Elementary Education
University of Phoenix
Phoenix06.2025
Bachelor of Arts - English
University of Rhode Island
Kingston, RI12.2006
Associate of Arts - General Studies
Community College of Rhode Island
Warwick, RI2003
Skills
- Operations Oversight
- Strategize Business Plans
- Organization and Management
- Customer Service Delivery
- Goal Attainment
Timeline
Sales Representative
Books Are Fun
09.2014 - 05.2016
Financial Sales Representative
New York Life Insurance Co
09.2007 - 01.2009
Travel Advisor
New England Action Sports
09.2006 - 05.2014
Retail Manager
Anderson's Ski & Dive Ctr,
09.2000 - Current
No Degree - Elementary Education
University of Phoenix
Bachelor of Arts - English
University of Rhode Island
Associate of Arts - General Studies
Community College of Rhode Island
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