Bethany Magnuson
Northfield,MA
Summary
Dedicated professional with strong multitasking abilities and a proven track record in customer service. Known for fostering client relationships and enhancing satisfaction through effective communication and problem-solving skills. Exemplary attendance record for all positions held and takes pride in being efficient in all categories of the job and making time maintenance a priority.
Overview
12
12
years of professional experience
Work History
Bartender
Moose Lodge 997
Greenfield, MA
07.2025 - Current
- Crafted and served a diverse range of beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient operations.
- Established strong relationships with regular patrons, enhancing repeat business opportunities.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Certified Phlebotomist Technician
Baystate Franklin Medical Center
Greenfield, MA
12.2013 - Current
- Was in the role of Phlebotomy lead for all inpatient phlebotomy from 2020-2022, took a step back to be more available for my children.
- Provided compassionate support to anxious or nervous patients, creating a more comfortable environment for blood draws.
- Maintained a safe work environment by consistently following infection control and safety protocols.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Conducted venipunctures and capillary punctures with precision, ensuring patient comfort and safety.
- Maintained accurate patient records and specimen labeling to ensure compliance with medical standards.
- Collaborated with healthcare team to improve patient care processes and streamline workflows.
- Trained new staff on phlebotomy techniques, emphasizing adherence to safety protocols and best practices.
- Enhanced laboratory efficiency by properly labeling and processing collected specimens for testing.
- Upheld strict adherence to HIPAA regulations, maintaining the confidentiality of sensitive patient information at all times.
- Reduced specimen collection errors with thorough patient verification and accurate order interpretation.
- Kept work area clean and organized, adhering to strict standards for sanitation and infection prevention.
- Increased patient comfort during blood draws by utilizing effective communication skills and gentle techniques.
- Performed specialized phlebotomy procedures such as arterial punctures or heel sticks when necessary for specific diagnostic purposes.
Operations Manager
Nartowicz Tree Service
Royalston, MA
11.2023 - 12.2025
- Streamlined operational workflows to enhance efficiency in tree service operations.
- Developed and implemented safety protocols, reducing workplace incidents significantly.
- Coordinated scheduling of crews for tree removal and maintenance projects, maximizing productivity.
- Fostered strong relationships with clients, enhancing customer satisfaction and retention rates.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed inventory control systems, ensuring optimal resource availability at all times.
Education
No Degree - Medical Assistant Program
Greenfield Community Collage
GreenfieldHigh School Diploma -
Greenfield High School
Greenfield06-2007
Skills
- Strong multitasking skills
- Complex Problem-solving
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
Timeline
Bartender
Moose Lodge 997
07.2025 - Current
Operations Manager
Nartowicz Tree Service
11.2023 - 12.2025
Certified Phlebotomist Technician
Baystate Franklin Medical Center
12.2013 - Current
No Degree - Medical Assistant Program
Greenfield Community Collage
High School Diploma -
Greenfield High School