Bethany Mann
Quality Assurance/Production/Customer Service Representative
Jackson,TN
Summary
Competent Quality Assurance Specialist with 9+ years of experience in oversight of quality and customer service excellence. Proven record of quality leadership in all facets of production, team performance and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Assembly Worker
Delta Faucet Company
Jackson, TN
05.2017 - Current
- Inspected quality of finished products, making minor repairs to meet project expectations.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Worked at fast and steady pace to meet production goals.
- Documented actions by completing production and quality forms.
- Set up and operated greasing equipment to grease components, sub-assemblies or assemblies.
- Followed safety procedures while working in noisy and dusty environments to operate machines and tools.
Front Desk Agent
Residence Inn By Marriott Jackson Tn
Jackson, TN
12.2015 - 05.2016
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Posted charges, updated accounts and issued bills to departing guests.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Front Desk Clerk
Cvs Pharmacy Inc.
Jackson, TN
05.2013 - 02.2014
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Personally addressed and welcomed guests to business daily, improving overall customer service and engagement.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Quality Assurance Specialist
Chili's Grill & Bar
Jackson, TN
07.2012 - 10.2015
- Consulted with management and personnel to educate on QA standards and ensured all standards were met.
- Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards.
Education
Some College (No Degree) - Psychology
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Crockett County High School
Alamo, TNMTA Security Certification - Information Technology
MyComputerCareer.com
Raleigh, NC 08.2020 - 06.2021
Skills
Inventory controlCommunication proficiencyQuality assuranceProblem-solving skillsSound decision-making abilitiesMicrosoft expertise
Product testing
Registration processing
Lobby auditing
Complaint resolution
Attention to Detail
Organization and Time Management
Timeline
MTA Security Certification - Information Technology
MyComputerCareer.com
08.2020 - 06.2021
Assembly Worker
Delta Faucet Company
05.2017 - Current
Front Desk Agent
Residence Inn By Marriott Jackson Tn
12.2015 - 05.2016
Front Desk Clerk
Cvs Pharmacy Inc.
05.2013 - 02.2014
Quality Assurance Specialist
Chili's Grill & Bar
07.2012 - 10.2015
Some College (No Degree) - Psychology
Middle Tennessee State University
High School Diploma -
Crockett County High School