Shantoinette Jefferson
Customer Service Representative
Memphis,TN
Summary
Dynamic professional with extensive experience in shipping and receiving at Medtronic, excelling in inventory control and customer communication. Proven ability to enhance operational efficiency and maintain high-quality standards. Strong leadership and organizational skills, adept at managing teams and ensuring timely order processing in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Assembly Worker
Auto-Chlor System
Memphis, TN
01.2023 - Current
- Assemble products according to instructions, specifications, and quality standards
- Ensure the accuracy of parts and components used in the assembly process
- Monitor production line for potential problems
- Report any problems to supervisors
- Maintain a clean and safe work area
- Follow all safety regulations and procedures
- Complete production paperwork accurately
Customer Service Representative (CSR)
Nickey Warehouse
Memphis, TN
09.2022 - 04.2023
- Process orders in WMS System
- Communicate with client via email and by phone to process orders as well as drivers to assist with transportation/scheduling
- Answering very few calls, checking in drivers and processing all orders in WMS system AND SAP
- Work within group of 5 to process orders and manage inventory - typically 100-200 orders processed per day (split between group)
- Responding to customers via email (Usually handles 30 calls/emails per day)
- Perform data entry and enter order information into system (Camelot/Microsoft Navision)
- Provide warehouse with client orders
Shipping and Receiving Clerk/Forklift Operator
Hollywood Feed
Memphis, TN
05.2022 - 09.2022
- Organized shipping and distribution of merchandise
- Interacted with administrative staff and customers in a professional manner
- Loaded and unloaded trucks
- Stored and retrieved stock
- Filed, organized, and archived records and documents
- Tracked inventory levels and kept accurate data in the computer system
Receiving Clerk
Highline Warren
Memphis, TN
11.2021 - 04.2022
- Interacted with administrative staff and customers in a professional manner
- Updated and recorded data in the electronic file system
- Communicate with customers via phone or email to discuss any special handling issues or concerns
- Coordinate and schedule drivers to make deliveries and pick up packages timely according to the customer needs or requests
- Manage and monitor driver logs for errors and track and update various data records pertaining to dispatched calls, vehicle repair, arrival times and freight bills
Dispatch Clerk/Customer Service
R&L Carriers
Arlington, TN
03.2020 - 03.2022
- Coordinated and scheduled drivers to make deliveries in accordance with customer demands
- Communicated with customers via phone or email to discuss any special handling issues or concerns
- Managed and monitored driver logs for errors
- Tracked and updated various data records pertaining to dispatched calls, vehicle repair, arrival times and freight bills
- Produced work orders for drivers
- Prepared daily spreadsheets
Fork-Lift Operator/Material/Handler
Carrier
Collierville, TN
12.2019 - 02.2020
- Loaded and unloaded trucks
- Stored and retrieved stock
- Department product supplier
- Interacted with administrative staff and customers in a professional manner
- Updated and recorded data in the electronic file system
- Maintained and updated inventory counts for new and constant changing inventory in the computer record system
- Filed, organized, and archived records and documents
Shipping/Receiving Clerk/Picker
Medtronic
Memphis, TN
01.2018 - 12.2019
- Processed shipping/receiving bulk orders
- Organized shipping and distribution of merchandise
- Tracked inventory levels and kept accurate data in the computer system
- Packed and shipped items, printed labels, and prepared invoices for shipments
- Operated SAP System
- Operated forklift
- Filed, organized, and archived records and documents as needed
Shift Leader/valet
Ameripark
Memphis, TN
10.2007 - 04.2018
- Parked and retrieved customer vehicle
- Assisted customers with entrance to FedEx Forum
- Maintained professional attitude with minimal supervision
Assistant Manager/Fork-lift driver/Receiving Operator
National Guard Products
Memphis, TN
02.2007 - 03.2017
- Loaded and unloaded trucks
- Stored and retrieved stock
- Department product supplier
- Maintained and updated records accurately in computer system
- Updated new inventory counts in computer system
- Punch press machine and saw operator
- Filed, organized, and archived records and documents as needed
Assistant MANAGER
BP Circle K
Memphis, TN
05.1995 - 01.2007
- Balanced store accounts
- Made daily bank deposits
- Managed employee work schedules and ensured proper staffing availability
- Interacted with administrative staff and customers with professionalism
- Managed daily inventory and ordered supplies/merchandise as needed
- Hospitality
Education
HIGH SCHOOL DIPLOMA -
RALIEGH EGYPT HIGH SCHOOL
Skills
- Valet parking
- Assistant manager experience
- Organizational skills
- Computer operation
- Shipping & Receiving
- Loading and unloading
- Warehouse management systems
- Forklift maintenance
- Inventory control
- SAP/AS400
- Dispatching
- Customer service
- Time management
- Data entry
- Cashiering
- Microsoft Office
- Communication skills
- Food preparation
- Cash handling
- E-commerce
- Basic math
- Quality control
- Order processing
- Dispatching
- Customer communication
- Shipping logistics
- Attention to detail
- Team collaboration
- Scheduling coordination
- Prioritization
- Route planning
- Record keeping
- Forklift operation
- Inventory management
- Delivery scheduling
- Management
Certification
- Forklift Certification, 05/25
- Driver's License
- Food Handler Certification
Assessments
- Attention to detail, Proficient, 02/22
- Work style: Reliability, Proficient, 10/21
- Customer service fit, Proficient, 02/22
Timeline
Assembly Worker
Auto-Chlor System
01.2023 - Current
Customer Service Representative (CSR)
Nickey Warehouse
09.2022 - 04.2023
Shipping and Receiving Clerk/Forklift Operator
Hollywood Feed
05.2022 - 09.2022
Receiving Clerk
Highline Warren
11.2021 - 04.2022
Dispatch Clerk/Customer Service
R&L Carriers
03.2020 - 03.2022
Fork-Lift Operator/Material/Handler
Carrier
12.2019 - 02.2020
Shipping/Receiving Clerk/Picker
Medtronic
01.2018 - 12.2019
Shift Leader/valet
Ameripark
10.2007 - 04.2018
Assistant Manager/Fork-lift driver/Receiving Operator
National Guard Products
02.2007 - 03.2017
Assistant MANAGER
BP Circle K
05.1995 - 01.2007
HIGH SCHOOL DIPLOMA -
RALIEGH EGYPT HIGH SCHOOL