Bethany Mercincavage
Chambersburg,PA
Summary
Reliable and adaptable professional that is experienced in customer-facing roles. Known for effective communication and connection with others, enhancing client satisfaction and ability to work as part of a team. Ready to leverage expertise in supporting team objectives and delivering exceptional service while connecting effortlessly with those around.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Aims to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Driver
GrubHub
01.2026 - Current
- Delivered packages efficiently, ensuring timely arrival to customers.
- Operated delivery vehicle in accordance with safety regulations and company policies.
- Navigated routes using GPS technology, optimizing delivery times and fuel usage.
- Managed customer interactions professionally, resolving issues to enhance satisfaction.
- Collaborated with logistics team to streamline scheduling and resource allocation for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Contributed to environmental sustainability by following eco-friendly driving practices.
- Improved delivery accuracy by diligently checking orders before departure.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
Float Spa Concierge
Elevate Float Center
05.2024 - 12.2025
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Monitored temperatures and chemicals of float tanks to ensure a clean environment and maintain comfortable water temperatures.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Greeted guests and escorted to correct treatment rooms.
- Managed front desk by answering phones, scheduling appointments, and greeting guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and towels.
- Contributed to increasing repeat business by establishing rapport with clients and offering exceptional service.
- Handled client complaints professionally, taking appropriate actions to resolve issues promptly and maintain satisfaction levels.
- Developed loyal clientele base through consistent delivery of high-quality service experiences and genuine interactions.
- Supported marketing efforts by distributing promotional materials within the facility
- Provided information on treatments, products, and promotions to enhance guest experience
Birth and Postpartum Doula
Self Employed Services
01.2021 - 11.2024
- Provided continuous emotional and physical support during labor and delivery.
- Educated families on postpartum recovery and newborn care techniques.
- Assisted clients in creating personalized birth plans to align with their preferences.
- Conducted prenatal visits to discuss expectations and address concerns.
- Facilitated communication between clients and healthcare providers to ensure clarity.
- Developed resources for breastfeeding support and infant feeding strategies.
- Participated in ongoing professional development opportunities to stay current with industry trends and research, ensuring clients received the highest quality care.
- Facilitated successful transitions into parenthood by offering practical advice on newborn routines, sleep patterns, and developmental milestones.
- Strengthened community ties by collaborating with local organizations to offer workshops on prenatal wellness topics such as nutrition, exercise, relaxation techniques, and baby-wearing safety tips.
- Tailored services to accommodate diverse cultural backgrounds, respecting individual beliefs and preferences throughout the birth journey.
- Empowered new parents by offering expert guidance on breastfeeding initiation, infant care, and bonding practices.
- Reduced stress levels of expectant families by providing continuous emotional support and addressing concerns promptly.
Private Nanny
The S Family
09.2017 - 02.2021
- Managed household schedules, ensuring balance between educational and recreational activities for children.
- Responsible for two children.
- Prepared nutritious meals catering to children's dietary needs, promoting healthy eating habits.
- Enhanced children's emotional well-being by providing safe, consistent and nurturing care.
- Established effective communication with parents regarding children's development and daily experiences.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with everyday care for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
Photographer
Self Employed Services
07.2015 - 08.2017
- Developed and maintained strong relationships with wedding vendors and others in the community.
- Developed strong relationships with clients.
- Planned and prepared for on-location shoots as well as wedding day coverage.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
- Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
- Increased social media engagement with captivating images that told compelling stories.
- Built and maintained a client base through strong customer service, referrals, and social media marketing. Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
- Collaborated with other photographers and videographers to capture special events.
- Established effective marketing strategies through social media platforms to increase visibility and attract clients.
- Demonstrated strong time management skills.
- Developed entrepreneurial, creative, and communication skills through owning and operating a photography business
- Maximized profitability through detailed analysis of product offerings, pricing structures, inventory control methods.
Private Nanny
The H Family
01.2016 - 06.2017
- Organized family events and outings, strengthening bonds among family members through shared experiences.
- 1 Newborn
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Maintained a clean and safe environment, adhering to hygiene standards essential for newborn care.
- Supported emotional well-being by providing attentive care, affection, and one-on-one attention to newborns.
- Maintained open lines of communication with parents regarding their child's milestones, behaviors, potential concerns, and overall progress.
- Assisted with household tasks related to newborn care, including laundry, organizing baby's belongings, and maintaining a clean nursery space.
- Developed strong rapport with families, resulting in long-term professional relationships and consistent referrals.
Shift Supervisor
Starbucks
03.2013 - 09.2014
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained and mentored new baristas on company standards and best practices.
- Managed inventory levels, reducing waste through effective stock management strategies.
- Resolved customer concerns promptly, fostering positive relationships and repeat business.
- Enforced safety protocols and health regulations, maintaining compliance in the workplace.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Coffee Barista
Starbucks
08.2010 - 08.2013
- Prepared high-quality beverages adhering to Starbucks recipes and standards.
- Operated espresso machines and blenders, ensuring optimal performance and cleanliness.
- Provided exceptional customer service, enhancing guest experience through effective communication.
- Assisted in training new baristas on operational procedures and beverage preparation techniques.
- Collaborated with team members to enhance service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Midwifery
Mercy In Action College of Midwifery
Boise, ID01-2028
High School Diploma -
Craigavon Senior High School
Lurgan, Northern Ireland, UK01-2009
Skills
- Flexible schedule
- Time management
- Punctual and reliable
- Problem-solving
- Ability to always learn and grow
- Excellent Communication & Customer Service Skills
- Teamwork and collaboration
- Attention to detail
- Calm under pressure
Languages
English
Timeline
Driver
GrubHub
01.2026 - Current
Float Spa Concierge
Elevate Float Center
05.2024 - 12.2025
Birth and Postpartum Doula
Self Employed Services
01.2021 - 11.2024
Private Nanny
The S Family
09.2017 - 02.2021
Private Nanny
The H Family
01.2016 - 06.2017
Photographer
Self Employed Services
07.2015 - 08.2017
Shift Supervisor
Starbucks
03.2013 - 09.2014
Coffee Barista
Starbucks
08.2010 - 08.2013
Bachelor of Science - Midwifery
Mercy In Action College of Midwifery
High School Diploma -
Craigavon Senior High School