Bethany Oliver
East Lansing
Summary
Steadfast Service Specialist Assistant that employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
15
15
years of professional experience
Work History
Service Specialist Assistant
State of Michigan Department of Health and Human Services
10.2024 - Current
- Accompany Services Specialist on visits with youth and family members.
- Transport family members to facilitate family involvement.
- Report observations made during visits and propose recommendations as needed to the Services Specialist.
- Compile required documentation of case management as directed by the Services Specialist.
- Assist the Services Specialist in interviewing and engaging with relatives and prospective adoptive parents.
- Assist the Services Specialist in obtaining needed verifications.
- Participate in pre-placement conferences with the Services Specialist.
Warehouse Associate
Mckesson
08.2021 - Current
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Resolved discrepancies between physical count results and system generated reports.
Paratransit Operator
Transdev
11.2019 - 02.2021
- Provided safe and courteous transportation for passengers with disabilities.
- Ensured compliance with all applicable laws, rules, regulations and policies.
- Communicated effectively with dispatchers regarding route information, delays.
Lab Technician Specialist
Neogen
04.2017 - 10.2019
- Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Provided technical guidance and training to new lab technicians.
Review Specialist
Inovalon
05.2014 - 08.2014
- Reviewed customer feedback and provided detailed summaries to management team.
- Facilitated training sessions with customer service personnel on how to handle difficult customers.
- Developed a process for tracking complaints and ensuring timely resolution of issues.
Manager
Lansing Community College Campus Dining
08.2010 - 04.2012
- Coached, mentored and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MI05-2025
Associates Degree in General Studies -
Lansing Community College
05-2012
Skills
- Documentation and reporting
- Complaint resolution
- Strong organization
- Appointment scheduling
- Follow-up skills
- Records maintenance
Dean's List (Spring 2024)
When I decided to return back to school from a long hiatus since 2017 with two young children, I wanted to prove to myself that I could accomplish anything I set my mind to. I did just that, coming in as a new State of Michigan employee and taking 12 credits, I finished with all 4.0's and made the Dean's List.
Timeline
Service Specialist Assistant
State of Michigan Department of Health and Human Services
10.2024 - Current
Warehouse Associate
Mckesson
08.2021 - Current
Paratransit Operator
Transdev
11.2019 - 02.2021
Lab Technician Specialist
Neogen
04.2017 - 10.2019
Review Specialist
Inovalon
05.2014 - 08.2014
Manager
Lansing Community College Campus Dining
08.2010 - 04.2012
Associates Degree in General Studies -
Lansing Community College
Bachelor of Science - Psychology
Michigan State University
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