Bethany Owen
Covington,GA
Summary
Reliable and hardworking professional who works well with others and promotes a team environment. Thrives in a fast-paced role. Experienced in customer service, food service and mixology. Always strives to maintain a positive work space in any role to provide the best customer experience.
Overview
8
8
years of professional experience
Work History
Bartender
Pockets Billiards
Covington, GA
08.2020 - Current
- Performed tasks to assist with opening and closing. Including stocking, organizing and cleaning
- Developed relationships with customers to establish a friendly envireonment.
- Processed payment methods via POS system.
- Organized customer tabs with efficiency.
- Provide kitchen help when needed.
- Provided clean glassware, utensils and equipment for the staff and customers.
Customer Service Representative
Atlanta Cutlery
Conyers, GA
08.2017 - 10.2020
- Resolved customer inquiries with professionalism in a timely manner.
- Managed an Amazon seller central account.
- Tracked, shipped orders, or merchandise coming to the distribution center.
- Answering phone calls.
- Logged information on spreadsheets or Google docs.
- Data entry.
- Managed the call center to ensure customer issues are resolved correctly.
Staff Member
Jersey Mikes
Covington, GA
04.2017 - 07.2017
- Preparing food orders for customers in a timely manner.
- Maintained a clean workspace on the prep line and in the back of the house.
- Advertised promotions and reward point system to customers.
Staff Member/ Barista
Dunkin Donuts & Baskin Robbins
Covington, GA
01.2017 - 03.2017
- Communicated effectively with customers about their requests for food or drink.
- Ensured the customer dinning area was clean and stocked.
- Staff member tasks included running the POS system, taking orders, making drinks and food.
Staff Member
Pro Sun Tan
Conyers, GA
08.2016 - 01.2017
- Greeted customers with professionalism and kindness.
- Maintained a clean salon including tanning beds.
- Promotion of products and services with customers.
Education
Dental Asisstant Certification - Dental Assisting
Gwinett Dental Career Academy
Suwanee, GA03-2020
High School Diploma -
Alcovy High School
Covington, GA 05-2017
Skills
- Payment Processing
- New Hire Training
- Engaging personality
- Customer service expertise
- Handling Difficult Customers
- Experience with Microsoft Outlook, Word and Excel
- Ability to learn new processes and programs easily
- Goal oriented induvidual
Timeline
Bartender
Pockets Billiards
08.2020 - Current
Customer Service Representative
Atlanta Cutlery
08.2017 - 10.2020
Staff Member
Jersey Mikes
04.2017 - 07.2017
Staff Member/ Barista
Dunkin Donuts & Baskin Robbins
01.2017 - 03.2017
Staff Member
Pro Sun Tan
08.2016 - 01.2017
Dental Asisstant Certification - Dental Assisting
Gwinett Dental Career Academy
High School Diploma -
Alcovy High School
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