Bethany Pierre
Worcester,MA
Summary
Seasoned Operations Manager with background in streamlining business processes to improve efficiency and profitability. Skilled at managing teams, reducing operational costs, and implementing strategic business plans. Strengths include leadership, problem-solving skills, and ability to make impactful decisions that drive company growth. Expert in Customer Service and Satisfaction. Expert in managing, training and developing multiple skill levels.
Overview
27
27
years of professional experience
Work History
Operations Manager
TJX Companies
Worcester, MA
10.2018 - Current
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Talent management system
- Scheduling with Kronos
- Ensuring all state and federal guidelines are being met in all areas of operation
- Driving profitable sales
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Oversaw financial management, budget management, accounting and payroll activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Translator and Interpreter
Baystate interpreters
Gardner, Massachusetts
04.2014 - 12.2019
- Provided appropriate contextual information to increase clients understanding of translations.
- Identified and resolved conflicts in translation or interpretation of words or concepts.
- Researched cultural differences related to language usage in order to provide accurate translations.
- Delivered translation services to clients.
- Adhered to ethical codes protecting information confidentiality.
- Sat in on meetings to provide members with oral translations of conversations and information.
- Provided written translations of legal, medical, and technical documents.
- Proofread translated documents before submitting them to the client for review.
- Haitian Creole translation
Installed Sales Coordinator
Lowe's
Worcester, Massachusetts
01.2010 - 10.2018
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supported sales team members to drive growth and development.
- Researched new suppliers and negotiated terms of contracts for purchased items used in installations.
- Created purchase orders for supplies needed during the installation process.
- Monitored inventory levels of installed sales materials and requested restocking when needed.
- Managed multiple projects simultaneously while ensuring quality control standards were met.
- Worked with customers to identify needs and suggest appropriate products.
- Scheduled deliveries and installation teams.
- Provided technical support to customers regarding installation process, issues, or concerns.
- Conducted site visits as necessary to assess customer needs prior to ordering materials for installation.
- Reviewed invoices from suppliers to ensure accuracy prior to payment processing.
- Assisted in resolving customer complaints or inquiries related to installed sales projects.
- Maintained accurate records of all installed sales activities in company database systems.
- Ensured accuracy of orders by verifying customer information, product specifications, and order details.
- Updated management on any changes that may affect the timeline or cost of an install project.
CNA Supervisor
Keystone Center
Leominster, Massachusetts
08.1998 - 03.2011
- Ensured that all CNA personnel were compliant with state regulations regarding certification requirements.
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Identified potential areas for improvement in CNA practices and developed strategies to address them.
- Interacted with patients, families, physicians, nurses, social workers, therapists as needed.
- Achievement of Employee of the Year 2002, 2007
Education
High School Diploma -
Nashoba Valley Technical Highschool
Westford, MA06-1996
Some College (No Degree) - Nursing
Mount Wachusett Community College
Gardner, MASkills
- Financial management
- Budget management
- Talent management
- Regulatory compliance
- Employee training
- Project management
- Kronos scheduling
- Performance evaluation
- Conflict resolution
- Inventory management
- Team building
- Written communication
- Problem-solving
- Recruitment and hiring
- Staff training
- Unsurpassed work ethic
- Schedule management
- Customer service management
- Delegating work
- Performance improvement
- Team building/leadership
- Customer relations
Languages
English
Native/ Bilingual
Haitian Creole
Full Professional
Timeline
Operations Manager
TJX Companies
10.2018 - Current
Translator and Interpreter
Baystate interpreters
04.2014 - 12.2019
Installed Sales Coordinator
Lowe's
01.2010 - 10.2018
CNA Supervisor
Keystone Center
08.1998 - 03.2011
High School Diploma -
Nashoba Valley Technical Highschool
Some College (No Degree) - Nursing
Mount Wachusett Community College