Bethany Plebanek
Lockport,IL
Summary
Personable and dedicated with customer service, multitasking and time management abilities. Solid team player with upbeat, positive attitude and skills in establishing a strong relationship with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
5
5
years of professional experience
Work History
Banquets Assistant Manager
The Westin Michigan Avenue
08.2023 - Current
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Promoted an inclusive workplace environment that fostered teamwork and camaraderie among all team members.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Coordinated with external vendors for successful delivery of event materials such as flowers, linens, or AV equipment.
Food & Beverage Assistant Manager
The Westin Michigan Avenue
10.2022 - 03.2025
- Assisted in setting and planing reservations and custom private functions for business dinners, sales presentations, in house meetings, and orientations.
- Worked in collaboration with team members to ensure customers received high-quality service and resolved guest complaints to maintain customer satisfaction.
- Managed and assisted associates in restaurant, bar, coffee cart, in room dining and club lounge.
- Assessed inventory to ensure we were prepared for customer orders.
Event Specialist
The Westin Michigan Avenue
08.2022 - 08.2023
- Welcomed large and small groups by engaging with meeting planners and company staff before and during and after events.
- Worked in close collaboration with team members in multiple departments including kitchen, purchasing, front desk, security and restaurant staff to ensure event specific service.
- Effectively multitasked within fast-paced environment. Adjusted when changes were made to event orders and communicated with necessary teams.
- Supported banquets staff by and ensured our team delivered accurate and well-presented buffets, coffee breaks and room sets.
Office Manager Doudna Fine Arts Center
Eastern Illinois University
08.2020 - 05.2022
- Reviewed records to obtain information and respond to requests about events.
- Managed, scheduled and coordinated office functions for employees.
- Elevated customer satisfaction by promptly resolving customer issues.
- Assisted in leading team meetings to review business results to facilitate smooth daily activities.
Education
MBA - Masters in Business Administration
Eastern Illinois University
05.2022
Bachelor of Science - Management
Eastern Illinois University
05.2020
Skills
- Customer Relationships
- Team Leadership
- Strong Work Ethic
- Attention to Detail
- Employee Development
- Attention to Detail
- Time Management
Education
other,other
Timeline
Banquets Assistant Manager
The Westin Michigan Avenue
08.2023 - Current
Food & Beverage Assistant Manager
The Westin Michigan Avenue
10.2022 - 03.2025
Event Specialist
The Westin Michigan Avenue
08.2022 - 08.2023
Office Manager Doudna Fine Arts Center
Eastern Illinois University
08.2020 - 05.2022
Bachelor of Science - Management
Eastern Illinois University
MBA - Masters in Business Administration
Eastern Illinois University
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