Bethany Ramos
Miami,FL
Summary
I have worked in retail management with a passion for store design and visual merchandising with years of experience in customer service and relationship building. Self sufficient while still being able to work well with team members in collaborating on projects Developed key skills in client relationship management and strategic planning within fast-paced environment. Seeking to transition into new field by leveraging strong communication and problem-solving abilities. Aims to bring value through effective coordination and client-focused strategies.
Overview
6
6
years of professional experience
Work History
Account Manager
Stokke LLC
03.2024 - Current
- Assisted in managing client accounts to ensure satisfaction and retention.
- Supported account management team with data entry and record maintenance.
- Participated in training sessions to enhance customer service skills and knowledge.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement, and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Analyzed account performance metrics to identify growth opportunities.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Associate Visual Merchandising Manager
Laura Mercier
10.2022 - 03.2023
- Developed and implemented seasonal visual merchandising strategies to enhance product presentation and customer engagement.
- Collaborated with cross-functional teams to ensure alignment of store displays with brand guidelines and marketing initiatives.
- Analyzed sales data to identify trends and optimize visual layouts for improved customer flow and sales performance.
- Executed planograms and display setups, ensuring compliance with brand aesthetic and promotional timelines.
- Spearheaded visual merchandising gondola overhaul by creating strategic presentation plans.
- Collaborated with wholesale partners and cross-functional teams to develop solutions for balancing product assortments.
- Assisted in major projects with local and global vendors
Associate Visual Manager
Timberland
07.2022 - 10.2022
- Led visual merchandising initiatives to enhance product presentation and customer engagement.
- Developed and implemented seasonal display strategies aligning with brand standards and marketing objectives.
- Trained team members on visual guidelines, fostering consistency across store presentations.
- Collaborated with cross-functional teams to optimize space utilization and inventory visibility.
District Visual Manager
Tory Burch
02.2020 - 02.2022
- Developed and implemented visual merchandising strategies to enhance brand presentation across multiple locations.
- Collaborated with cross-functional teams to ensure consistency in visual displays and product placement.
- Analyzed sales trends to optimize product assortment and improve visual impact in stores.
- Trained and mentored store teams on visual standards and best practices for effective execution.
- Managed inventory presentation, ensuring alignment with seasonal promotions and marketing initiatives.
- Created compelling window displays that attracted customer attention and increased foot traffic.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced store visuals by conducting regular assessments and implementing creative merchandising strategies.
- Spearheaded special projects such as store openings or remodels, working closely with cross-functional teams to achieve successful outcomes.
Education
Associate of Arts - Business Administration And Management
Rockland Community College
New York, NY03.2013
Timeline
Account Manager
Stokke LLC
03.2024 - Current
Associate Visual Merchandising Manager
Laura Mercier
10.2022 - 03.2023
Associate Visual Manager
Timberland
07.2022 - 10.2022
District Visual Manager
Tory Burch
02.2020 - 02.2022
Associate of Arts - Business Administration And Management
Rockland Community College