Bethany Reeves
Louisville,KY
Summary
Proactive Shift Manager with a proven track record at McDonald's, adept in cash handling and staff motivation. Excelled in elevating customer service standards and boosting team performance through effective training and mentoring. Achieved significant sales targets by fostering a dynamic and cohesive work environment. Skilled in decision-making and handling customer complaints, ensuring operational excellence.
Overview
13
13
years of professional experience
Work History
Team Member
Five Guys
Louisville, KY
01.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Warehouse Clerk
Rue Guilt
Shepherdsville, KY
11.2021 - 11.2022
- Oversaw handling and packing of luxurious products.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
- Improved efficiency with quick and accurate loading of boxes.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
Service Specialist
Wayfair.com
American Fork Utah
07.2017 - 04.2021
- Customer service specialist
- Large parcel specialist
- Warehouse communications associate
- Buisiness manager representative and sales representative
- Delivery and return management
Shift Manager
Wendys Restaurant
Provo, Utah
11.2014 - 03.2017
- Handled daily shift schedules
- Trained my crew efficiently
- Accurately managed cash and sales to meet projected goals
- Accommodates in challenging situations and provided problem solving solutions
Shift Manager
Mcdonalds
Orem, UT
01.2012 - 10.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Education
Kaiserslautern American Highschool
Vogelweh, GermanySkills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Staff Motivation
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
Timeline
Team Member
Five Guys
01.2023 - Current
Warehouse Clerk
Rue Guilt
11.2021 - 11.2022
Service Specialist
Wayfair.com
07.2017 - 04.2021
Shift Manager
Wendys Restaurant
11.2014 - 03.2017
Shift Manager
Mcdonalds
01.2012 - 10.2014
Kaiserslautern American Highschool