Bethany Rodriguez
Ocala
Summary
Medical Phlebotomy Technician with proven expertise at Advance Medical Laboratory in specimen collection and medical records maintenance. Adept at ensuring patient safety through strict adherence to protocols and infection control. Recognized for exceptional teamwork and clear communication, driving quality service and enhancing patient care in fast-paced environments. Also an Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
6
6
years of professional experience
Work History
Phelebotomy Technican
Advance Medical Laboratory
Villages/Ocala
2024.03 - Current
- Completed day-to-day duties accurately and efficiently.
- Collaborated with other healthcare professionals when needed to provide optimal patient care.
- Reported any suspected problems with test performance directly to supervisor or clinical staff members.
- Verified patient information and collected specimens according to established protocols.
- Reviewed medical records for completeness and accuracy prior to analysis or testing of specimens.
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
- Followed safety practices to safeguard against injury and damage to property.
- Completed scheduled appointments on time to drive quality service.
Phlebotomy Technician
Villages hospital
The Villages
2023.01 - 2023.10
- Labeled blood vials with critical information like time of collection, date and patient name.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Identified patients using proper procedures prior to specimen collection.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Prepared and packaged specimens for courier transport.
- Collected specimens for drug screens and alcohol tests.
Crew Member/Cashier
Mc Donalds,
Dunnellon
2021.12 - 2023.01
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Operated as full-service food provider in fast pace establishment by taking orders, preparing meals and collecting payments.
Food Runner
World Equestrian Center
OCALA
2021.04 - 2021.05
- Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
- Memorized dining room floor plans and understood seat number system.
- Filled and served various beverages for customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Participated in ongoing training to enhance job skills and knowledge.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Assisted servers to optimize guest dining experience.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Responded quickly to customer concerns and escalated major issues to management.
- Made friendly conversation with customers to provide enjoyable bar experience.
Crew Member/Retail Sales Associate
Smoothie King
OCALA
2019.12 - 2021.05
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA07.2020
Some College (No Degree) - Phlebotomy
Taylor College
Belleview, FLSkills
- Heavy Lifting
- Food and Beverage Service
- Employee Training and Supervision
- Food Production Processes
- Workstation Setup and Breakdown
- Dependable and Cooperative
- Cash Drawer Operations
- Clear Communication
- Managing Orders and Deliveries
- Time Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Self-Motivated
- Biohazard Waste Disposal
- Tracking Specimens
- Stress Management
- Medical Records Maintenance
- Sanitation and Sterilization
- Drawing Blood
- Written and Verbal Communication
- Specimen Collection
- Problem-Solving
- Blood Alcohol Testing
- Vacuum Tube and Syringe Use
- Blood Culturing
- Tray Organization
- Butterfly Venipuncture
- Fluid and Tissue Disposal
- Sharps Collection
- Data Analysis
- Documentation and Recordkeeping
Timeline
Phelebotomy Technican
Advance Medical Laboratory
2024.03 - Current
Phlebotomy Technician
Villages hospital
2023.01 - 2023.10
Crew Member/Cashier
Mc Donalds,
2021.12 - 2023.01
Food Runner
World Equestrian Center
2021.04 - 2021.05
Crew Member/Retail Sales Associate
Smoothie King
2019.12 - 2021.05
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Phlebotomy
Taylor College