Bethany Rose
L
LAKE CITY,FL
Summary
Dedicated personnel well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring 20 years of experience to dynamic new position.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Stock Manager, Front End Supervisor
Ross
Lake City, FL
06.2019 - Current
- Maintained transaction security by verifying payment cards against identification.
- Set up displays of merchandise to market new products to customers.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Trained team members in successful strategies to meet operational targets.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Stocker Associate, Front End Supervisor
Ross
Phoenix, AZ
07.2009 - 06.2019
- Trained team members in successful strategies to meet operational targets.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Trained team members on cash register operation and cash handling.
- Operated POS cash register and equipment
- Communicated with customers and team members to solve problems.
- Led cashiers in providing thoughtful customer service.
- Processed both cash and card purchases and returns.
- Operated cash register to record transactions accurately and efficiently.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Trained new employees on proper cash routines, procedures and requirements.
- Sorted and counted coin and currency to make change for associates.
- Prepared bank deposits
Cashier
Sears
Glendale, Arizona
07.2005 - 06.2009
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, and locate items.
- Addressed customer needs and made product recommendations to increase sales.
- Processed customer refunds and exchanges according to established guidelines.
- Welcomed customers and helped determine their needs.
- Organized shelves, racks and bins for optimal appearance.
- Greeted customers entering store and responded promptly to customer needs.
- Collected and authorized payments of guests.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Processed new customer credit applications
Sandwich Artist
Subway
Gainesville, Florida
09.2003 - 02.2005
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials and took orders.
- Shared information with customers about menu items, preparation methods and ingredients.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Sandwich Artist
Subway
Glendale, Arizona
09.2001 - 06.2002
- Executed sandwich artistry duties with very low occurrence of errors.
- Greeted guests, promoted specials and took orders.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ 08.1999 - 05.2001
Afcent International High School
Brunsuum, The Netherlands 08.1997 - 06.1999
Skills
Cash Handling
Team Building
Stock management
Merchandising
Dependable and Responsible
Problem-Solving
Customer assistance
Stocking and replenishing
Cash drawer management
Timeline
Stock Manager, Front End Supervisor
Ross
06.2019 - Current
Stocker Associate, Front End Supervisor
Ross
07.2009 - 06.2019
Cashier
Sears
07.2005 - 06.2009
Sandwich Artist
Subway
09.2003 - 02.2005
Sandwich Artist
Subway
09.2001 - 06.2002
High School Diploma -
Sunrise Mountain High School
08.1999 - 05.2001
Afcent International High School
08.1997 - 06.1999