Bethany Savic
Buffalo,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Conductor
Niagara Amusement Park and Splash World
Grand Island, NY
04.2024 - Current
- Operated train ride with attention to proper functioning and safety as guests get on and off ride.
- Tracked number of patrons each day.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Communicated with manager to discuss ride maintenance or repair issues.
- Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
- Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
- De-boarded passengers for safety to repair attraction equipment for optimal operation.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
Cage Cashier
Seneca Buffalo Creek Casino
Buffalo, NY
10.2022 - 04.2024
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Redeemed coins and tokens for cash at customer request.
- Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
- Counted, verified and posted armored car deposits.
- Answered questions regarding casino operations, policies and amenities.
- Handled sensitive data with discretion and confidentiality.
- Ordered necessary currency, coins or chips to support cage functions.
- Reconciled daily summaries of transactions to balance finances.
Rideshare Driver
Self Employed Web
Buffalo, NY
04.2020 - 06.2022
- Achieved consistently high customer scores due to exceptional service.
- Used advanced driving techniques to better improve time management and safety.
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Notified customers of delays to decrease calls to support.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Arranged to pick up customers or groups.
- Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
Education
Associate of Applied Science - Computer Science
Erie Community College
Buffalo, NY06-2018
Skills
- Clean Driving Record
- GPS Applications
- Vehicle maintenance and repair
- Event calendar management
- Shipment Receiving
- Loss Prevention
- Display Maintenance
- POS System Operation
Timeline
Conductor
Niagara Amusement Park and Splash World
04.2024 - Current
Cage Cashier
Seneca Buffalo Creek Casino
10.2022 - 04.2024
Rideshare Driver
Self Employed Web
04.2020 - 06.2022
Associate of Applied Science - Computer Science
Erie Community College
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