Bethany Scott

• Created staff schedules, approved requested time off and updated reports.
• Worked with customer service to handle escalated customer issues.
• Set incentives and realistic targets associates could achieve.
• Covered shift shortages for Prepared Foods Department shifts to keep production schedule on time.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Assisted in recruitment to build team of top performers.

• Entered data into VetCare system to update client account information.
• Responded to client inquiries regarding pricing and medication orders.
• Evaluated services rendered and generated invoices for clients.
• Calculated discounts and credits due for client accounts.
• Processed invoice payments and recorded information in account database.
• Answered customer invoice questions and resolved issues discovered during invoicing and collection process.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.

• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
• Delivered exemplary customer service to guests, even in peak business periods to promote retention.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Learned other teammates' work tasks to train as backup.

• Managed opening and closing duties to facilitate restaurant operations.
• Worked with management to coordinate special functions and events.
• Provided exceptional service to high volume of daily customers.
• Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
• Attended meetings to learn and share information and find ways to enhance customer dining experience.
• Leveraged POS system to receive and take guest orders and process payment.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Trained new employees to perform duties.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Interacted and engaged with patrons to promote friendly environment.

• Cooked multiple orders simultaneously during busy periods.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
• Followed proper food handling methods and maintained correct temperature of food products.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Adhered to portion controls and presentation specifications.
• Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.

• Assisted with training new cashiers to increase speed of productivity.
• Processed payments promptly for customers to exceed productivity standards.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Inventoried stock and placed new orders to maintain supplies for expected demand.
• Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
• Trained new team members in cash register operation, stock procedures and customer services.
• Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
• Prepared cash deposits and balanced store safe for opening and closing of business.
• Helped with purchases and signed customers up for rewards program.

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• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Coordinated pre-event setup and post-event breakdown.
• Processed invoices and contracts to collect payments for events.
• Worked with owner to generate catering proposals and contracts to meet sales goals.
• Set up and cleaned up food preparation and service stations before and after catered events.
• Assisted caterers with food distribution by organizing food products and plating items.
• Prepared dishes for catering events or during high-volume shifts.

• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Followed proper food handling methods and maintained correct temperature of food products.
• Set up and performed initial prep work for soups, sauces and salads.
• Adhered to portion controls and presentation specifications.
• Carried pans and trays of food to and from work stations, stove and refrigerator.

• Accepted cash and credit card payments, issued receipts and provided change.
• Answered customer questions and provided store information.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Trained new team members in cash register operation, stock procedures and customer services.
• Preserved appearance of store by arranging and replenishing displays and merchandise racks.
• Learned roles of other departments to provide coverage and keep store operational.
• Used suggestive selling techniques to promote add-on sales.
• Tracked company inventories, moved excess stock and arranged products to improve sales.