Bethany Smith
Norwalk,OH
Summary
Proven CA/Sales Associate with a track record of fostering trust-based relationships and expanding client bases at Graphic Packaging International and Americraft Carton Inc. Expert in customer service and problem-solving, successfully managed a $2MM ammunition business, enhancing sales through strategic upselling. Demonstrates superior organizational skills and a collaborative approach, ensuring seamless project transitions and customer satisfaction. Diligent inside sales support/plant transition with solid background in retail sales and customer engagement. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
25
25
years of professional experience
Work History
Sales Associate
Graphic Packaging International
07.2021 - Current
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Manage book of ammunition business - approx $2MM/year.
- Assist Sales Reps internally with CAD and estimates.
- Project Manage specific accounts for sales reps to free up their time.
- Helped to transition all Snap-On work out of New Albany into Winston-Salem and Elgin, including CAD conversions, customer portal, artwork, etc.
Customer Service/Inside Sales Representative
Americraft Carton Inc.
10.1999 - 07.2021
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Handled $2MM+ ammunition business as both CA/Sales solely.
- Transferred most of the business to GPI once purchased due to loyalty and quality of relationships with customers.
Education
High School Diploma -
Firelands High School
Oberlin, OH05-1998
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Attention to Detail
- Superior organizational skills
Timeline
Sales Associate
Graphic Packaging International
07.2021 - Current
Customer Service/Inside Sales Representative
Americraft Carton Inc.
10.1999 - 07.2021
High School Diploma -
Firelands High School
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